Mitie Cleaning & Hygiene Services
Security Officer
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SECURITY OFFICER
Location: Mailbox, Birmingham
Hours: 42 hours per week, 4 on/4 off; 2 days/2 nights
Rate of pay: £13.5/Hour
The primary purpose of the role is to support the control and management of the security provision across the Mailbox estate, supporting key commercial occupiers at the Mailbox in Birmingham. The post holder will work closely with the relevant occupiers to ensure that the contract deliverables are achieved and that exceptional standards are achieved.
The security officer plays an integral part in ensuring that consistently high standards of security, safety and customer care are always delivered at Mailbox.
The post holder will be responsible to the Duty Manager of the day.
Duties
- The ability to liaise and communicate with the control room to ensure safety for all customers and retailers.
- Managing daily enquiries and incidents which may arise throughout the operation of The Mailbox.
- Working closely with all other departments to ensure effective communication on all operational issues, such as maintenance or cleaning.
- Capability to use own initiative is essential and to be a good team player working well as part of a team and being able to prioritise workload is important.
- A positive and friendly attitude when dealing with customers is a key attribute.
- A committed, right first-time approach is essential.
- Customer service experience is essential.
- Shift pattern will be flexible to suit the needs of the business, opportunity for overtime available.
- Hours of work will be 07:00 – 19:00 for day shifts and 19:00 – 07:00 for night shifts. The successful candidate will be expected to work a ‘4 on, 4 off' shift pattern of 2-day shifts followed by 2-night shifts.
- Punctuality is an essential requirement of this position, and all officers will be required to report for duty a minimum of 10 minutes prior to the commencement of their shift.
- Uniform will be provided.
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Core Skills & Competencies
- Good communication skills essential, both written and oral.
- Ability to operate in a pressurised environment.
- Excellent customer service.
- The ability to write short reports and follow written instructions.
- Excellent time keeping.
- Attention to detail and proactive.
- Demonstrable proactive and professional approach to security.
- The ability to use your initiative and make quick decisions to deal with unexpected situations.
- Able to work in an outdoor environment in all conditions.
- Honesty and integrity.
- A polite and helpful manner.
- To follow correct radio procedures.
- The confidence to challenge people where necessary.
Professional Qualifications/Education
SIA Door Supervisor Licence – essential.
Personal Attributes
- Positive attitude
- Personable nature
- To have a smart appearance
- Keen to progress
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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