Ward Talent Team
Security Officer - Hempstead Valley
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Job Description: Retail Security Officer
We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent.
Role Overview
The successful candidate will be responsible for:
- Providing exceptional customer service
- Ensuring a clean and professional environment
- Maintaining a high level of security
You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Key Responsibilities
- Carry out ID checks
- Respond to emergencies
- Provide information to all staff and visitors as and when necessary
- Act as a point of contact and information center to staff and visitors
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
- Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members
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Role Requirements
- SIA License
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (minimum 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Benefits
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
About Us
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
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We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
- Uniform
- SIA Licensing savings scheme
- Cycle to Work Salary Sacrifice scheme
- Pension and Life Assurance benefits
- Opportunities through our in-house Training Academy, Leadership Development Programme, online eLearning and development programmes for a career path
- In-house Mental Health Team, Wellbeing Platform, and inclusive culture recognised in our Diversity Champion & International Inclusion Awards
- MIND Workplace Wellbeing Silver Award holder
- Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
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