Mitie Cleaning & Hygiene Services
Security Officer
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Retail Security Officer – M&S
Better places, thriving communities.
About the Role
Location: Handforth Salary: £13.58 per hour Hours: Guaranteed 40+ per week
Join M&S as a Security Officer and play a vital role in creating a safe, welcoming, and secure environment for both customers and colleagues.
This is more than just a security role. It’s for individuals who:
- Stay calm under pressure
- Lead with professionalism
- Pride themselves on service
- Protect our stores, people, and products
We’re looking for confident, customer-focused professionals who can blend sharp awareness with a warm, approachable attitude. Think of yourself as both a visible guardian of the store and a friendly support to shoppers.
In a fast-paced retail environment, you’ll need to be alert, responsive, and ready to act.
Responsibilities
Customer Service
- Shape a welcoming store environment
- Greet customers as they begin shopping
- Provide professional support to both customers and colleagues
Safeguarding the Store
- Prevent loss and respond to incidents
- Identify risks and facilitate safe working practices
- Protect M&S’s people, property, and products
Digital Competence
- Use on-site technology, including mobile reporting systems
- Operate body-worn cameras for incident logging
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Assisting in Emergency Scenarios
- Stay cool under pressure
- Act with professionalism during challenges or emergencies
Team Collaboration
- Work closely with store teams
- Maintain high service standards
- Boost the overall working environment
Flexibility & Adaptability
- Adapt quickly to changing conditions
- Ensure the store stands ready to meet daily demands
Requirements
- Previous security experience (preferred)
- Valid SIA licence (desirable but not essential)
- Strong communication & interpersonal skills
- Ability to be calm, confident, and professional
- Proactive & decisive—able to act swiftly
- A genuine passion for service and safety
Important Note
- Candidates must be able to provide a 5-year checkable UK work history.
Excellent Benefits
- £13.58/hour wage
- Guaranteed 40+ hours per week
- Colleague discount: 20% after qualifying
- Company-funded SIA licence renewal
- Share Incentive Plan
- Save As You Earn Scheme
- Cycle to Work Scheme
- Life Assurance:
- Cover provided as the greater of your equivalent annual salary or a minimum of £10,000
- Childcare Voucher Scheme
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Additional Perks
Flexible Benefits Scheme (tailored to personal preferences):
- Virtual GP service (video/phone consultations)
- Financial wellness support (via Salary Finance):
- Early access to earned wage (50% before payday for a fee).
- Competitive loans
- MiDeals platform (discounts on employment, gyms, high street retailers)
- Mitie Stars programme:
- Monthly & annual cash prizes (up to £10,000 annual grand prize).
- Recognition for exceptional contributions
Additional Support Provided:
Training & Career Development
- Diverse learning programmes tailored to you
- Resources to help advance your career
Workplace Inclusivity
- Recruitment process adjustments available for candidates with disabilities or long-term conditions.
- Get in touch via [email protected] if you need support
About Us
Mitie’s 80,000 employees worldwide maintain operations for household names, government sites, hospitals, and schools. As the UK’s leading facilities management and professional services company, we thrive on diversity and teamwork.
Together, our differences make us stronger.
Ready to apply? Take Your Marks and join today.
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