Mitie Cleaning & Hygiene Services
Security Officer
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Security Officer
Security Officer
Location: Network Rail - Ashford Job Type: Full-time Shift Rota: 4on 4off (12Hour Shifts)
Company Description
Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.
- Over 49,000 employees
- 100+ office locations
- Thousands of customers across the UK
There's no limit to what you can achieve working at Mitie.
Company Values
Delivering the exceptional, every day
- Our Purpose: Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
- Our Promise to Our People: A workplace where you can thrive and be your best every day.
- Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.
Core Values & Culture
- We are one Mitie: We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
- Integrity and Trust: These are at the heart of everything we do. We treat others with respect and represent the company with pride.
- We go the extra mile: We solve problems, improve processes, and always keep our promises.
- Diversity makes us stronger: We value different backgrounds and perspectives—everyone has a voice.
- Customer-focused: We act as a trusted partner, putting customers at the centre of everything.
Key Behaviours
- Knowledge of relevant security procedures
- Excellent customer service
- Strong teamwork
- Health & safety awareness
- Effective communication skills
Mitie is committed to building a diverse and inclusive environment where everyone can thrive.
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Main Duties
- Maintain a professional presence: determined, trustworthy, attentive, and approachable
- Welcome clients and visitors warmly
- Issue and manage ID badge's
- Operate:
- Phones
- Emails
- IT systems
- CCTV
- Alarm systems
- Access control (doors and car park)
- Monitor and respond to:
- Suspicious activity
- Potential criminal behaviour
- Maintain control of incidents until emergency services arrive
- Record, report, and escalate incidents to the Account Manager
Person Specification
- Strong team player with a positive attitude
- Ability to work independently
- Previous security experience preferred
- Flexible approach to working hours
- Excellent customer service skills
- Willingness to go above and beyond for clients and visitors
- Strong written and verbal communication
- Ability to remain calm under pressure
Knowledge & Requirements
- Understanding of:
- Health and Safety at Work Act
- Criminal and Civil Law
- Police and Criminal Evidence Act
- SIA Licence - (Door Supervision or Security Guarding) – Essential
Additional Information
- Equal opportunities employer
- Strong focus on diversity and inclusion
- Commitment to employee growth and development
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- Virtual GP: On hand for you and members of your household for expert advice by video or phone.
- Financial Wellbeing Assistance: Through our Salary Finance scheme, access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- Choices Platform: Customise your benefits to suit your lifestyle, choosing from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more.
- MiDeals Platform: Access high street discounts from thousands of well-known retailers, gyms, and more.
- Cycle-to-work scheme.
- Life Cover: The greater of your equivalent annual salary or a minimum of £10,000.
- Save-as-you-earn scheme.
- Mitie Matching Share Plan: Potential to be awarded free shares in Mitie.
- Mitie Stars: Recognition for hard work with monthly cash prizes and a chance to win a top prize of £10,000 annually.
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Career Progression
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusivity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
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