Security Officer

Department: Security ______________ Company: Canary Wharf Management Limited ______________ Reporting to: Security Manager - Operations ______________ JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it’s a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting salary: £39,105.00 Shift - 4 on 4 off. Closing Date: 8th August 2025 MAIN RESPONSIBILITIES MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when providing assistance, especially in situations requiring first aid, prioritising the health, wellbeing, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one’s surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point. Please let us know about yourself so we can stay in contact for future job openings! Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.