Carlisle Support Services
Security Operations Centre Operator - CCTV License Required
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Job Introduction
Our Customer – Olympia
We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.
The Benefits
- Flexible financial support with instant access to earned and authorised wages.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
- Excellent hourly pay rate
The Role
We are currently recruiting for a Security Operations Centre Operator to join our team at Olympia Estate.
The Control Room Operator is responsible for the effective monitoring of CCTV, alarm, fire, and access control systems, ensuring the safety and security of the estate, its visitors, tenants, and staff at all times.
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Working within a busy operational control room, you will maintain constant situational awareness across the estate, respond to incidents, coordinate on-site teams, and ensure all activity is accurately recorded in line with company procedures.
This role requires a calm, professional approach, strong communication skills, and the ability to make clear decisions in a fast-moving environment.
We are proud to support a diverse workforce and welcome applications from people from all backgrounds. This role is a great opportunity for anyone looking to develop a career within security and control room operations.
We’re Looking For People Who Are
- Friendly, approachable, and professional.
- Calm under pressure and confident in decision making.
- Reliable, punctual, and flexible.
- Able to work both independently and as part of a team.
- Experienced in CCTV or control room operations.
- SIA CCTV licence holders (essential).
- Ideally hold an SIA Door Supervisor or Security Guarding licence.
- Able to work 12-hour shifts including days, nights, weekends, and event days.
Your Responsibilities Will Include
- Monitoring CCTV, alarm, fire, and access control systems.
- Responding to all alarms, incidents, and system alerts.
- Dispatching security or facilities teams when required.
- Coordinating response to fire alarms, medical incidents, lift entrapments, and security incidents.
- Maintaining accurate incident logs and control room records.
- Communicating clearly with on-site teams using radio and telephone systems.
- Supporting event operations and high-footfall periods.
- Operating fire panels, sprinkler systems, and life-safety systems.
- Carrying out isolations and de-isolations in line with procedures.
- Retrieving CCTV footage and preparing evidence when required.
- Escalating incidents to supervisors or management when necessary.
- Ensuring all procedures are followed in line with company and estate policies.
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Requirements
- SIA CCTV Licence (essential)
- Previous control room or CCTV experience preferred
- Good understanding of fire alarm and safety systems
- Strong written and verbal communication skills
- Ability to remain calm in emergency situations
- Basic IT skills and ability to use monitoring systems
- 5-year checkable work history
- Right to work in the UK
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
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