IAG Loyalty
Security Operations Manager
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Who we are 🌍
We're IAG Loyalty - one organisation creating more rewarding ways to travel. Home to Avios, the global loyalty currency, we help millions of members collect and spend rewards across travel, retail and financial services. We're transforming our technology landscape, investing in modern platforms and strengthening our cyber security capability to support our ambitious growth plans. It's an exciting time to join us as we continue to build a resilient, secure and customer-focused business.
The opportunity ✨
We're looking for a Security Operations Manager to play a key role in developing and maturing our Security Operations capability. Working at the heart of our Cyber Security team, you'll act as the bridge between Security Engineering and Security Operations across IAG Group and our operating companies. You'll combine technical expertise with operational leadership to improve monitoring, strengthen threat detection, optimise security tooling and lead the response to security incidents.
This is a hands-on role where you'll have genuine influence over how Security Operations evolves. You'll shape the roadmap, improve operational resilience and ensure our security capabilities continue to develop as our technology landscape grows.
If you're passionate about building better security operations, enjoy solving complex technical challenges and want to make a visible impact, we'd love to hear from you.
What you'll be doing 🚀
You'll lead the continual improvement of our Security Operations capability, working closely with Security Engineering, technology teams and third-party partners to strengthen monitoring, detection and incident response across the business. You'll own the end-to-end incident management lifecycle, coordinating responses to security incidents, driving investigations, facilitating lessons learned and ensuring improvement actions are delivered.
Alongside this, you'll configure and optimise SIEM, threat protection and case management platforms, developing new detection rules, alerts and automation to improve our ability to identify and respond to emerging threats. You'll build and maintain operational playbooks and runbooks, helping establish consistent ways of working across internal teams and managed service providers.
You'll also produce meaningful KPIs and reporting, using operational data to identify trends, improve service performance and demonstrate the effectiveness of our security controls.
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Working collaboratively across technology, engineering and business teams, you'll support security testing, assurance activities and resilience exercises, helping ensure our operational security capability continues to evolve in line with business priorities and regulatory expectations.
What we need from you ⚡
- Strong experience working within Security Operations, Cyber Defence or Incident Response in a complex enterprise environment
- Proven experience managing the end-to-end security incident management lifecycle
- Hands-on experience configuring and administering SIEM, threat protection, logging and case management platforms
- Experience developing threat detection use cases, alerts, dashboards and operational reporting
- Strong understanding of security monitoring, investigation, triage, containment, recovery and continuous improvement
- Experience developing operational playbooks, runbooks and standard operating procedures
- Experience working closely with Security Engineering teams to improve operational capabilities
- Ability to collaborate with suppliers, technology teams and stakeholders across the business
- Experience developing KPIs, operational reporting and service metrics
- Strong analytical and communication skills, with the ability to translate technical information for different audiences
- Good understanding of security governance, operational resilience and regulatory requirements
Desirable
- Experience supporting Business Continuity and Disaster Recovery activities
- Experience working with outsourced Security Operations Centres or Managed Security Service Providers
- Familiarity with Microsoft Sentinel, Splunk, Microsoft Defender, CrowdStrike or similar enterprise security platforms
- Experience automating security operations using scripting or SOAR technologies
We might not be right for you if...
- You prefer working within a narrow technical specialism rather than owning security operations end-to-end.
- You enjoy maintaining existing processes more than improving and evolving them.
- You prefer working independently rather than collaborating across engineering, operations and business teams.
If you think you have what it takes but don't meet every single requirement, we'd still love to hear from you.
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The Blend 📍
This role will work as part of our Loyalty Division and is based from our London office. We call our approach to hybrid working The Blend — it's about giving you the flexibility to choose where you do your best work while staying connected with your team and the wider business. You'll typically spend at least two days each week in the office, with the remainder working remotely. There may also be occasions where you'll work from other IAG or partner locations depending on business needs.
Diversity and Inclusion
Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.
At IAG Loyalty we boast two ambitious and growing divisions in Loyalty and Holidays, and together we create a more rewarding world of travel and experiences. Through Avios, our global loyalty currency, we help millions of members turn everyday spend into travel, retail and financial service rewards. And through our Holidays division, including British Airways Holidays and Iberia Vacaciones, we connect customers to thousands of destinations worldwide with seamless, end-to-end travel experiences.
It’s all made possible by our teams, bringing together data, expertise and innovation to power unforgettable journeys and experiences.
And in return? A one-of-a-kind culture where a love of travel connects us all. A business that's going places, and careers that are, too.
If that sounds like the kind of place you’d like to be, find out more and join our team!
Together we're creating a more rewarding world of travel and experiences
This is our vision, it gives us direction in where we're heading and our values show us how we'll get there. Our values outline how we show up when we're firing on all cylinders. From our Contact Centre to Madrid and Head Office colleagues, they outline the expectations we have for each other and what it means to work in our Club.
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