Mitie Cleaning & Hygiene Services
Security Operations Manager - Canine Services
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
Job Overview
Responsible for the operational performance of the allocated business in relation to overall targets set. Control of the contract base, encompassing the management of financial performance and service delivery across contracts. Maintain control and utilisation of labour and other resources through effective team management.
Main Duties
Our Clients
- Ensure there is a Customer Relationship Map in place, identifying key stakeholders to support effective working relationships, enhance service delivery, and mitigate risk and threat across the contracts.
- Monitor service delivery levels, influencing, directing, and working with Operations Managers to ensure the required standards of service are achieved and contracts are retained.
- Review Portfolio KPIs with Operations Managers, identifying areas of opportunity and/or risk, and working with Operations Managers to develop action plans to address any areas of underperformance.
- Ensure contracts are mobilised, demobilised, and remobilised within agreed timeframes and to the highest standards.
Compliance and Assurance
- Maintain continual professional development by attending relevant networking events with organisations such as the Security Institute and undertaking relevant apprenticeships/training.
- Review all critical operational incidents to identify any areas for improvement and lessons learned to help improve and develop staff and processes.
- Ensure that all staff comply with statutory, legislative, and company requirements.
- Conduct post-deployment reviews to identify areas for improvement.
Finance
- Take commercial responsibility across the contracts.
- Oversee cost control related to all client contracts, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
- Be the custodian of the costing models, ensuring that Finance has access to the latest version.
- Ensure that all WCNI and debt is kept to a minimum and support the finance teams in the generation of billing and collection of monies due.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Continuous Improvement
- Look for opportunities for continuous improvement and deliver options that are mutually beneficial to clients and the company.
- Continually review client needs to identify additional opportunities for business.
- Be aware of business developments and opportunities within the regions, as well as the wider commercial environment, including competitor activity.
- Ensure that company policies and procedures in relation to the account and the workforce deployed to the account are followed at all times.
What We Are Looking For
- Must have a front line SIA licence.
- Previous experience working in a fast-paced operational environment.
- Previous experience managing multiple stakeholders.
- Previous experience overseeing and leading operational teams.
- Able to work on own initiative and take personal responsibility and ownership for all actions.
- Able to demonstrate excellent people management experience, including a sound knowledge of HR processes.
- Demonstrate great customer service skills to engage with a range of stakeholders.
- Excellent verbal and written communication skills.
- Demonstrate attention to detail.
- Demonstrate effective leadership and team-building skills.
- A decisive and assertive decision maker who can interpret situations and proceed with a prioritised action plan that achieves the required results.
- Excellent report writing, investigative, and analytical skills, with attention to detail.
- Excellent organisational and time management skills.
- Proven track record of working towards KPIs and SLAs.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available.
- We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills