Mitie Cleaning & Hygiene Services
Security Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Security Operations Manager – Retail (Marks & Spencer Partnership)
Hours: Flexible – including evenings and weekends as required Contract Type: Full-time
About the Role
Better places, thriving communities.
We are seeking a dynamic and results-driven Operations Manager to oversee retail operations across multiple Marks & Spencer stores.
This key leadership role is responsible for delivering operational excellence, driving performance, and ensuring the highest standards of customer service, compliance, and security across all locations.
As the Operations Manager, you’ll lead and support store teams, ensuring consistency in world-class service delivery, strong stakeholder engagement, and achievement of key performance indicators (KPIs) and service level agreements (SLAs).
The role plays a crucial part in maintaining a safe, efficient, and customer-focused environment across all stores.
Benefits
Mitie offers a comprehensive benefits package, including:
- 20% M&S discount
- Pension & Save As You Earn
- Share Incentive Plans
- MiDeals
- Life Assurance
- Childcare Vouchers
- Virtual GP service
- Financial wellbeing support through Salary Finance
- Flexible lifestyle benefits platform (Choices)
- MiDeals platform (discounts from multiple retailers & services)
- Cycle-to-work scheme
- Life cover (up to four times your salary)
- Enhanced pension contributions & Mitie Matching Share Plan (free shares in Mitie possible)
- Mitie Stars recognition programme (cash prizes available, up to £10,000 annual maximum)
- Diverse training & career development opportunities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Duties & Responsibilities
- Lead and oversee operational management across multiple retail stores
- Drive world-class customer service, aligning with Mitie and M&S values
- Manage and support store teams, ensuring performance, engagement, and growth
- Monitor and enhance operational performance against KPIs and SLAs
- Ensure full compliance with company policies, procedures, and regulations
- Oversee security operations, including:
- Loss prevention
- Incident management
- Risk mitigation strategies
- Develop strong stakeholder relationships, particularly with M&S leadership teams
- Conduct regular store visits, audits, and performance reviews
- Lead investigations into incidents, stock loss, and operational issues, implementing preventative measures
- Plan and manage resources effectively (staffing, scheduling, contingency cover)
- Foster a culture focused on safety, accountability, and continuous improvement
Health & Safety Responsibilities
- Ensure adherence to all Mitie and Group Health & Safety policies
- Promote a strong safety culture across all stores
- Identify, assess, and mitigate operational risks
- Ensure reporting and investigation of all incidents, hazards, and near misses
- Support training and development to sustain safe and efficient team operations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Person Specification
Essential:
- Proven experience in an Operations Manager or similar leadership role within retail or security
- Strong leadership and team management skills
- Excellent communication and stakeholder management abilities
- Highly organised with keen attention to detail
- Commercial awareness and knowledge of retail operations
- Full UK driving licence (required, willingness to travel between sites)
Desirable:
- Results-driven with a focus on performance and continuous improvement
- Ability to work under pressure, manage multiple priorities effectively
Why Join Us?
Join an exciting leadership role with a prestigious retail partnership.
If you’re a motivated and experienced Operations Manager eager to:
- Drive operational performance
- Lead high-performing teams
- Make a meaningful operational impact
This is your opportunity.
Mitie’s commitment to developing employees and a diverse, inclusive culture ensures long-term growth and recognition of hard work.
Discover your next role in a leading facilities management and professional services company. Join 80,000+ employees delivering impact globally.
Apply now!
Need reasonable adjustments for accessibility? Contact us by email. (Missing email) (zn)
Together, our diversity makes us stronger.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills