Capgemini
Security Operations Service Manager
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About the job you’re considering
This is a Hybrid Role based out of Derby minimum 2-3 days per week:
A Service Manager with a technical background to work with the Operational Lead to oversee the Security Engineering Team service. Security Engineers form part of the Security Engineering Team (SET), an expanding team who deliver specific IT Security Services to a client in the Aerospace industry. The team has a footprint in two main sites in Derby, to effectively provide services to the client. The team members are not fixed to one location, which lends itself to interesting and diverse work within differing environments. The role has responsibility to oversee delivery of:
- Run Activity – Monitoring and acting as required on the health of various Security tools.
- Incident Response – responding with appropriate actions as required regarding tooling within the remit of the SET.
- Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles.
- Ensure the Security Engineering Team resources keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including Microsoft Security Stack, Email Gateway, SIEM, IDPS, GVM, and Malware Protection.
- Ensure the team are recording and responding to health alerts from the Security Infrastructure we maintain.
- Understand how to tune and enable policies, features, and enhancements as required in response to Security Incidents and general enhancements requested by the client.
- Have expertise in IT Service Management including incidents, change control, problem, and knowledge.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
- An understanding of security threats, compromise methods, server, client, and network technologies working in an IT outsourcing environment and aptitude to learn new technologies.
- Provide excellent communication skills both written and verbal, client engagement skills, time management, expectation management, etc., with an ability to keep calm and perform under pressurised situations.
- Knowledge required of MS Cloud Security, including Email Gateway, Sentinel, Defender, Wider E5 licensing suite. Knowledge of Data Loss Prevention techniques and operational management of security capabilities.
- Expertise in client and stakeholder management, experience of a multi-supplier, multi-vendor environment.
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We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance and pre-employment checks
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
- Identity, nationality (single or dual) or immigration status,
- Employment history going back 3 continuous years,
- And unspent criminal record check (known as Disclosure and Barring Service).
Some roles will also require an additional level of security clearance:
Security Check (SC) Clearance:
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Make it real – what does it mean for you?
Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.
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To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and much more.
Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why should you consider Capgemini?
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
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