Purpose of the Role

The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role.

You have a clear vision for the application of World Class Service in all endeavors. You lead by example, uplifting the team, and instill a passion for excellence in delivering customer service. World Class Service not only relates to our customers but to all stakeholders, including contractors, retailers, and colleagues.

Key Responsibilities

• Continuously look for opportunities to be of assistance to visitors to the center proactively offering assistance wherever opportunities arise.
• To ensure that the center is a safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with company and center policies and procedures.
• Liaising with the security manager, proactively reacting to incidents, and ensuring colleagues are fully briefed and supported.
• To deal efficiently and effectively with emergencies including fire and bomb scares, ensuring the onsite team and client are always kept fully informed.
• Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with company and center policies.
• Maintain vigilance and highlight/manage unauthorized access by banned persons.
• Provide assistance to third-party contractors/visitors ensuring all company and center procedures/policies are adhered to.
• Maintain continuous monitoring of center radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of center records/reference materials, including health and safety records, incident forms, and the daily occurrence book.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security to the security team leader/security manager.
• Support the security manager with any internal/external audits in line with company policies and procedures.
• Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the center.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Ensure a timely response to all security issues and events.