Mitie Cleaning & Hygiene Services
Security Supervisor
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Key Responsibilities
People Management & Reviews
- Conduct regular MiReviews for all officers
- Deliver support, guidance, and performance management to the team
Compliance & Licensing
- Ensure all officers maintain a valid SIA licence
- Proactively monitor licence expiry dates and facilitate renewals in advance
- Maintain full compliance with company and industry standards
Training
- Ensure all officers have completed mandatory training
- Monitor training records and arrange refresher courses where required
Documentation & Audit Readiness
- Maintain and update Assignment Instructions in accordance with current operational requirements and compliance standards
- Ensure all on-site documentation is accurate, current, and audit-ready
- Complete and maintain the SLA/Compliance Pack
Operational Oversight
- Conduct monthly officer welfare and performance visits
- Support the Operations Manager with day-to-day site management
- Assist with investigations, audits, and client requirements
Cover & Flexibility
- Provide cover for absence and annual leave where required
- Ensure continuity of service delivery at all times
Qualifications & Experience Required
- Valid SIA Licence (Essential)
- Proven experience in a security supervisory or team leader role
- Comprehensive understanding of security operations within a corporate or critical infrastructure environment
- Experience managing compliance, audits, and site documentation (e.g. Assignment Instructions, SOPs, SLA packs)
- Demonstrable experience in people management, including performance reviews and handling employee relations matters
Training & Compliance Knowledge
- Familiar with mandatory training requirements and compliance frameworks
- Experience tracking licences, training expiry dates, and audit standards
Skills & Competencies
- Strong leadership and communication skills
- Excellent attention to detail with an audit-ready mindset
- Ability to prioritise workloads and manage competing demands
- Proficient in basic IT systems (e.g. email, spreadsheets, reporting tools)
Job Overview
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.
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Main Duties
- To be responsible for the day-to-day operation of Security.
- Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
- Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
- Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
- Assist in review of Security Officers performance and development.
- To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
- Provide customer / client liaison as and when required.
- Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
- Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
- Ensuring security records and logs are being kept up to date.
- Ensure the security team are compliant with all relevant legislation on data protection.
What We Are Looking For
- Previous Security Experience
- SIA License
- SC Clearance desirable
- Good literacy and communication skills and have excellent verbal and written English.
- Be computer and software literate.
- Reliability, self- motivation and ability to use own initiative and work without supervision.
- The ability to solve problems, make decisions and prioritise.
- The ability to transfer self-motivation to staff.
- The ability, tact and diplomacy to deal with people at all levels.
- Self-confidence and an interest in self-development.
- An interest in the continuous improvement of the Company's performance.
- The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Our market-leading flexible benefits scheme
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Career Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Commitment to Inclusivity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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