ISS Facility Services UK
Security Supervisor (Monday to Friday 0900 to 1700hrs)
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Company Description
ISS Facility Services UK is part of a global workplace experience and facilities management leader with more than 125 years of expertise. Operating in over 30 countries and employing more than 30,000 people across the UK and Ireland, ISS delivers integrated, innovative workplace solutions for diverse clients. The company focuses on creating productive, safe, and enjoyable environments that support better business performance. At ISS, services are delivered to high standards by teams who care about people, places, and the communities they serve. More information about ISS and its services can be found at issworld.com.
Role Description
The Security Supervisor is a full-time, on-site role based in Ryton, Warwickshire, working Monday to Friday 0900 to 1700 hrs. The role is responsible for overseeing daily security operations within assigned facilities. This includes:
- Supervising security officers
- Managing duty rosters
- Ensuring adherence to company policies, site procedures, and regulatory requirements
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Additional responsibilities include:
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- Monitoring access control, CCTV, and physical security measures
- Investigating incidents
- Preparing reports
- Coordinating with internal stakeholders and external partners as required
The role also involves:
- Supporting customer service standards
- Handling escalations
- Conducting briefings and training
- Maintaining a visible security presence that promotes a safe environment for colleagues, clients, and visitors
Qualifications
- Supervisory Skills: Candidates should possess strong supervisory skills, including team leadership, performance monitoring, and coaching.
- Security Licence: Relevant security licence (Door supervisor or Security guarding) is required. A CCTV licence would be advantageous, and experience in corporate commercial security environments is beneficial.
- Physical Security Skills: Candidates should possess solid physical security skills, such as knowledge of access control systems, CCTV, and incident response procedures.
- Communication Skills: Candidates should possess effective communication skills, including clear verbal and written reporting and the ability to engage with diverse stakeholders.
- Security Clearance: Role requires SC clearance. Candidates with the ability to obtain SC clearance would be advantageous.
- Customer Service Skills: Candidates should possess excellent customer service skills, with a focus on professionalism, empathy, and resolving concerns promptly.
- Additional Skills: Ability to remain calm under pressure, make sound decisions in emergencies, and use basic IT systems for reporting and documentation is advantageous.
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