Security Systems

Service Engineer

Job Description And Primary Responsibilities

The successful applicant will be responsible for carrying out and completing Access Control, CCTV & Intruder alarm service maintenance.

• Completion of security systems servicing, fault finding and small works for small, medium, and large scale sites for both analogue, digital and IP networked systems.
• As part of call out rota, be able to manage out of hours callouts ensuring the customers are kept informed of system status and complete repairs independently.
• Show best working practices to trainee engineers and ensure that a good example is always displayed in time keeping, correct operation of testing equipment and customer liaison.
• All works are carried out to current regulations and code of practices with the ability to identify design or compliance errors and create reports.

Health & Safety

• Uphold and champion rigorous H&S behaviours through best-practice demonstration.
• Complete, sign, and retain copies of required generic or site-specific RAMS.
• Adhere to H&S policies as outlined in the company handbook.

Operational

• Champion and embed first-in-class customer experience through communicative and compliance practices.
• Carry out all work in the field to the defined quality standards in a timely and efficient manner.
• Inform line management as appropriate of any reasons for lateness, failure to report, or withdrawal from duty.
• Comply with required booking practices, e.g., accurate time allocation and use of clear and concise job notes.
• Ensure all work is carried out to the satisfaction of customers, including a check for quality compliance before leaving site.
• Deliver effective and timely service, in line with best practices and behaviours.
• Be responsible for escalating difficulties that cannot be readily overcome or are likely to jeopardise the delivery of service commitments for the day.
• Use own discretion to make decisions and take appropriate action to meet the needs of the job whilst complying with processes and procedures.
• Ensure that you (and your team if applicable) are made aware of the need to safeguard sensitive customer information.
• Understand and comply with physical security requirements when visiting, working in, or accessing TFS’s or any of its customer’s sites.
• Be responsible for personal safety and to be aware of the safety of colleagues and the general public by complying with all procedures within the Health and Safety Policy.
• Complete safety training and adhere to all safety standards as per company process.
• Exhibit an awareness of TFS’s Environmental Policy sufficiently to understand the relevant aspects of the Policy, e.g., recycling of hazardous waste.
• Complete all mandatory and regulatory compliance training within required timescales.
• Ensure that TFS’s Code of Conduct is followed at all times.