Self-Drive Life Jacket Attendant - Marine Operations

Position Summary

To support the safe and efficient operation of the self-drive boat hire fleet by ensuring customers are correctly issued with and fitted for appropriate personal flotation devices (life jackets), assisting with customer departures and returns, and helping maintain high standards of safety, customer service and presentation.

Safety

Key Responsibilities:

• Issue suitable life jackets to all customers using the self-drive boats.
• Ensure life jackets are correctly fitted and adjusted before customers board.
• Demonstrate the correct use and wearing of life jackets where required.
• Check that all required safety equipment is available before vessels are dispatched.
• Report damaged, defective or missing life jackets and safety equipment.
• Support the company's health and safety procedures and safe systems of work.

Customer Service

• Welcome customers in a friendly and professional manner.
• Assist customers through the pre-departure process.
• Answer basic questions regarding the boat hire process and safety procedures.
• Provide clear instructions relating to the use of life jackets and embarkation.
• Help ensure customers have a safe and enjoyable experience.

Operational Duties

• Prepare life jackets for daily use, ensuring they are clean, dry and serviceable.
• Collect, inspect and store life jackets following customer returns.
• Keep records of damaged or withdrawn equipment where required.
• Maintain cleanliness and organisation of the life jacket storage and operating areas.
• Support colleagues during busy operating periods.

General Responsibilities

• Comply with all company policies and procedures.
• Maintain a professional appearance and wear the required uniform and PPE.
• Treat customers and colleagues with courtesy and respect.
• Undertake any other reasonable duties appropriate to the role.

Person Specification

Essential

• Good communication and interpersonal skills.
• Friendly and approachable manner.
• Strong awareness of health and safety.
• Reliable, punctual and able to work independently.
• Physically able to lift and carry life jackets and work outdoors for extended periods.
• Flexible approach to working hours, including weekends and holidays.

Desirable

• Previous experience in a customer service or leisure environment.
• Experience working around water or in a marine setting.
• Knowledge of water safety or boating operations.

Working Conditions

• Predominantly outdoor work in all weather conditions.
• Regular standing and walking.
• Some manual handling.
• Frequent interaction with members of the public.

Key Performance Measures

• Customers issued with correctly fitted life jackets before departure.
• Compliance with company safety procedures.
• High standards of customer service.
• Accurate reporting of damaged or defective equipment.
• Clean, organised and well-maintained operating area.

All employees must commit to upholding our RESPECT values. They are as follows:

Respect

• We will value, appreciate and respect each other.
• We will foster diversity and inclusivity.

Environment

• We will Respect our planet.
• We will conserve, protect, and educate.
• We will practice environmental stewardship.

Safety #1

• We will think and work safely.
• We will follow safety standards and instructions.
• We will create a safe and secure workplace.

Professionalism

• We will conduct ourselves professionally.
• We will take responsibility for our actions.
• We will own the problem until it is solved.

Exceed

• We will continuously improve.
• We will exceed standards and expectations.

Communication

• We will be open and honest.
• We will choose a respectful approach.
• We will share information with others effectively.

Teamwork

• We will exist to serve others.
• We will anticipate the needs of others.
• We will have fun and practice “enthusiastic friendliness”.

As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.