Marston Holdings
Self Employed Resolution Field Agent
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Resolution Field Agent
Self-Employed | Part-Time or Full-Time
- Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
What Is a Resolution Field Agent?
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. This role covers a variety of workstreams focused on:
- Resolving customer accounts
- Reconnecting services
- Providing support to customers experiencing financial difficulty
Key Workstreams
- Commercial & Residential Utilities Discussing and resolving utility accounts
- Communication & Reconnection Reconnecting customers with our clients and their services
- Welfare Utility Visits Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads Collecting accurate utility meter readings
Working Pattern & Benefits
| Feature | Details |
|---|---|
| Flexible hours | Minimum 2 weekdays per week, 8 hours per day |
| Monday–Friday or Saturdays | Subject to client business hours |
| Guaranteed daily rate | |
| Full training | Ongoing support with opportunities for progression |
| National opportunities | UK-wide work, allocated to pre-agreed postcode areas |
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Requirements
- Full UK driving licence
- Access to own vehicle with business insurance (ULEZ-compliant vehicle required for work within London ULEZ zones)
- Clean DBS check
- Healthy credit history (CCJs may be considered if repayment arrangements are active)
- Strong organisational, negotiation, and case-management skills
- Ability to communicate professionally with customers, clients, and field teams -Independence, compliance with policies and procedures, and dispute resolution skills
- Willingness to accept coaching and feedback to improve performance
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About Engage Services
Engage Services is part of the Marston Holdings Limited group, supporting major brands in utility and financial sectors. We lead with a pioneering self-employed field role and take pride in:
- Inclusivity – Open to applicants from all backgrounds.
- Armed Forces Covenant – Bronze Award holder, supporting veterans and service personnel.
- Regulatory compliance – Strict adherence to Data Protection and FCA regulations.
- Skill development – Cutting-edge training that builds transferable, industry-respected expertise.
Join a team that is trusted, respected, and forward-thinking. Apply now to become part of our Resolutions and enforcement team.
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