Marston Holdings
Self Employed Resolution Field Agent (Ad/Hoc)
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Self Employed Resolution Field Agent (Ad/Hoc)
Resolution Field Agent – (AD-HOC)
Job Type
AD-HOC (Self-Employed)
Minimum Commitment
1 day per week (8 hours)
Pay
£20+ per hour (Dependent on experience) – Rates negotiated at interview (Hourly or Daily)
About The Role
As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties, working on behalf of our utility-sector clients.
Your role involves:
- Customer engagement
- Welfare checks
- Resolving utility-related issues
Perform these duties professionally, empathetically, and in full compliance with company policies.
This is a flexible, ad-hoc, self-employed position, perfect for those seeking work that fits around personal commitments while delivering customer-focused outcomes.
Key Responsibilities
- Visit allocated properties across defined postcode areas
- Discuss utility arrears, payment plans, and meter exchanges with customers
- Conduct welfare visits for pay-as-you-go gas and electricity customers
- Plan, organise, and prioritise workload to meet client SLAs
- Communicate clearly, professionally, and empathetically with customers and clients
- Proactively meet performance targets, resolving disputes as required
- Maintain openness to coaching and feedback for continuous improvement
- Must operate within 20–30 miles of the job location
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Working Pattern & Benefits
- Minimum 4 hours weekly, with scope for added ad-hoc work
- Working hours: 4 to 8 hours per day
- Flexible start times: 8am, 9am, or 10am
- Days: Monday to Friday/Saturdays (depending on client hours)
- UK-wide availability, allocated postcodes agreed in advance
- Opportunities for progression or role exploration inside the business
Additional benefits include autonomy, diverse fieldwork, and meaningful interactions.
Person Specification
Essential:
- Full UK driving licence + vegetarian & own means of transport
- Customer-focused approach; professional, empathetic, and adaptable
- Strong organisation and time management
- Effective verbal communication
- Proficiency with IT systems
Data Protection & Information Security
You must adhere to:
- Data Protection Act: Confidentiality + secure handling of personal data
- Marston Group ISMS (Information Security Management System): All policies applied
- Immediate reporting: Any suspected breaches, leaks, or security incidents
- Risk minimisation: Reducing theft, fraud, misuse, and human error
- Security audits: Regular review to meet compliance standards
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Company Policies & General Requirements
- Strict adherence to all company policies
- Health & Safety compliance required
- Ability to carry out reasonable additional duties
- Passing DBS clearance + CCJ checks
- Mandatory disclosure of any personal circumstances affecting suitability
About Engage Services
Who We Are: Engage Services is part of the Marston Holdings Limited group, supporting household names in utility and financial sectors.
Our Mission: We’re pioneering self-employed field roles, offering inclusive opportunities while meeting established governance standards.
Key Values: ✔ Armed Forces Covenant Bronze Award – Supporting veterans ✔ Serious compliance – Data Protection + FCA regulations ✔ Comprehensive training – Peppered with transferable skills
Join a trusted, respected, forward-thinking team to deliver impactful resolution work.
Apply now to become part of our leading enforcement team.
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