Marston Holdings
Self Employed Resolution Field Agent
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Resolution Field Agent Self-Employed | Part-Time or Full-Time Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
What Is a Resolution Field Agent?
As a Resolution Field Agent, you’ll undertake field visits to residential and commercial properties on behalf of our clients. The role involves multiple workstreams aimed at resolving customer accounts, reconnecting services, and supporting individuals facing financial challenges.
Key Workstreams
- Commercial & Residential Utilities: Discussing and resolving utility accounts
- Communication & Reconnection: Reconnecting customers with our clients’ services
- Welfare Utility Visits: Introducing customers to support services for financial difficulties, facilitating reconnection where appropriate
- Utility Meter Reads: Collecting accurate utility meter readings
Working Pattern & Benefits
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- Flexible working: Minimum of 2 weekday hours per week, 8 hours per day
- Flexible start times
- Availability: Monday to Friday, or Saturdays (subject to client operating hours)
- Guaranteed daily rate
- Full training with ongoing support
- Opportunities for progression and access to various roles within the organisation
- Opportunities across the UK, with work allocated in agreed postcode areas
Requirements
- Full UK driving licence
- Access to your own vehicle with business insurance
- Vehicle must be ULEZ-compliant (required when working within London ULEZ zones)
- Clean DBS (Disclosure and Barring Service) check
- Healthy credit history
- CCJs (County Court Judgments) considered only if repayment plans are in place
- Strong:
- Organisational skills
- Negotiation skills
- Case-management skills
- Ability to:
- Communicate professionally and effectively with customers/clients
- Work independently while complying with company policies & objectives
- Identify/manage disputes via company procedures
- Committed to:
- Coaching & feedback for continuous performance improvement
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About Us
Engage Services is part of Marston Holdings Limited and represents clients across utility and financial sectors. We pioneer a cutting-edge self-employed field role and proudly encourage an inclusive workforce.
With a commitment to excellence:
- Bronze Award holder of the Armed Forces Covenant
- Strict adherence to Data Protection & FCA regulations (critical for this role)
- Complete training that builds transferable skills and supports career growth
Are you willing to develop and ready to undertake this role? Apply now to become part of a trusted, respected, future-forward team.
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