Marston Holdings
Self Employed Resolution Field Agent
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Resolution Field Agent Self-Employed | Part-Time or Full-Time
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
What Is a Resolution Field Agent?
As a Resolution Field Agent, you’ll conduct field visits to residential and commercial properties—acting on behalf of clients—to resolve customer accounts, reconnect essential services, and assist those in financial hardship.
Key Workstreams:
- Commercial & Residential Utilities Discussing and resolving utility account issues.
- Communication & Reconnection Facilitating the reconnection of disruped services for customers.
- Welfare Utility Visits Introducing customers to support services for financial difficulties; facilitating repayment plans and service reconnection where appropriate.
- Utility Meter Reads Accurately collecting read-data to ensure accurate billing.
Working Pattern & Benefits
A flexible, self-directed role designed around your availability:
- 2 weekdays minimum per week (8 hours per day)
- Flexible start times
- Available Mon–Fri or Saturdays (within client operating hours)
- Guaranteed daily rate (with no ambiguity)
- Full training & ongoing support
- Career progression—opportunities to explore other roles
- UK-wide locations (work focused within pre-agreed postcode areas)
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Requirements
To excel in this role, you must meet the following criteria:
✔ Full UK driving licence, held for at least 3 years. ✔ Own vehicle with valid business insurance (separate from personal). ✔ ULEZ-compliant vehicle (essential for work within London ULEZ zones). ✔ Clean DBS check (enhanced/disinclination to disclose formatted). ✔ Healthy credit history support was previously in place in rare cases). ✔ Strong organisational, negotiation and case-management skills. ✔ Ability to maintain professional, empathetic communication – with customers, clients, and colleagues. ✔ Self-motivated but compliant with clear policies, procedures & objectives. ✔ Experience or willingness to resolve disputes while adhering to company processes. ✔ Open to coaching & feedback and committed to continuous improvement.
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About Us
At Engage Services (a Marston Holdings Limited group company), we partner with leading UK brands across utility and financial services. We’re pioneering self-employed field roles with a mission to empower, diversify, and foster growth. Our forward-thinking workstyle is only suited to those eager for a respectful, supportive, and professional journey. We are a Bronze Award holder of the Armed Forces Covenant, which underlines our fairness and approach to all talent.
Whatever your background, if you’re willing to learn and apply, we welcome applications from every community.
Apply today—become part of a team that’s at the forefront of trusted and respected support.
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