London Borough of Hillingdon
SEND Communications and Resolutions Manager
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SEND Office Manager / Lead Professional – Hillingdon Council
About the Role
Hillingdon Council is building on best practices to implement exciting improvements in our SEND services. We are committed to providing the highest level of support to children and young people with special educational needs and disabilities (SEND), working closely with educational settings to ensure their needs are met effectively.
About You
We are seeking a dedicated, knowledgeable, and innovative professional passionate about enhancing SEND support across our local area.
Key Responsibilities & Required Qualities
- A proven track record in team management and leadership, with strong problem-solving and solution-focused skills
- In-depth understanding of SEND legislation, including:
- The Children and Families Act 2014
- Current SEND Code of Practice
- Experience in handling SEND appeals, tribunals, and formal mediations
- Knowledge of recent SEND case law and best practices
- Excellent oral and written communication skills to engage effectively with stakeholders
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Additional Information
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Candidates must submit a CV and a Personal Statement outlining suitability for the role; failure to apply without a Personal Statement may result in disqualification.
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All appointees will be subject to:
- Enhanced DBS check
- Pre-employment clearances
About Us: Our Commitment to Staff
We prioritise employee well-being and professional growth, offering:
- Flexible working hours and a standard 36-hour workweek
- Generous holiday entitlement (increasing with years of service for non-casual roles)
- Discounts with Hillingdon Sports & Leisure facilities
- Salary sacrifice schemes, including:
- Cycle purchase
- Electric vehicle leasing
- Additional voluntary pension contributions (subject to scheme terms)
- Cycle-to-work incentives with locker and shower facilities
- Access to the Local Government Pension Scheme and credit union membership
- Vivup benefits for savings and discounts
- Mental health support & counselling (24/7 confidential advice)
- Commuter benefits, including season ticket loans and free parking
- Trade union support (UNISON, GMB, AEP, Unite)
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Equity, Diversity & Inclusion Statement
Hillingdon Council foster a diverse, inclusive, and fair workplace. We actively promote equal opportunities, ensure recruitment processes are free from bias, and provide reasonable accommodations for disabled applicants.
- Guaranteed interview scheme available for applicants with a disability who meet role criteria.
- All staff and volunteers must uphold safeguarding commitments.
Recruitment Information
- Closed disability declaration: Preference for those with disabilities who wish to be considered under the scheme, per application.
- Pre-employment checks:
- Enhanced DBS
- 5 years of referencing
- Right to Work verification required.
- Current Council staff at risk of redundancy will be prioritised if meeting essential criteria.
Note: Due to high demand, early closure of the role is possible. Fast application is advised.
Apply today to make a meaningful impact in SEND support!
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