Stoke-on-Trent City Council
SEND Tribunal and Resolutions Officer x 3
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Directorate: Children and Family Services
Section: SEN Monitoring and Assessment Service (SENMAS)
Location: Hazel Trees
Hours: 37 hours per week
Grade: Level 9
Salary: This post is graded at Level 9 plus a Market Supplement equating to a total salary of £47,443. The market supplement is a temporary addition until 02/06/2027.
The below positions are available:
- Full time permanent x 1
- Full time, fixed term for 18 months x 2
The Role:
Working within the SEN Monitoring and Assessment Team, the role will seek to work with young people, parents/carers, education settings and other stakeholders, to resolve disputes at the earliest possible opportunity, including through formal mediation and dispute resolution processes, and ensuring that the local authority continues to take the learning from these cases to shape future service delivery and decision making.
Key Responsibilities:
- Coordinate and collate information to support the Local Authority where there is dispute about special educational needs support arrangements.
- Prepare cases for tribunal, working directly with the Statutory Assessment Manager, Senior Casework Officers and appropriate SEND Team staff.
- Prepare chronologies and any other necessary paperwork required by the Tribunal Service, ensuring all documentation linked to SEN appeals is distributed appropriately and within specified time restraints.
- Identify appropriate witnesses to and support them throughout the tribunal process to ensure that they are adequately prepared and are able to present quality evidence to the tribunal.
- Represent the Local Authority at the Special Educational Needs and Disability Tribunal and defend the appropriateness of the proposed service provision for an individual child/young person, which could include representation against a parent advocate, qualified legal representative or a barrister.
- Coordinate allocation and attendance processes linked to mediation and resolution of all disputes relating to the SEND tribunal process. Attend formal mediation dispute resolution meetings, on behalf of the local authority, when they are requested by parents, and taking a lead on any subsequent action plans.
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About You:
- Level 5 qualification in a relevant field or significant equivalent experience.
- In depth knowledge and understanding of current SEN legislation and reform, statutory procedures and processes governing the provision of services for children with special educational needs.
- Knowledge and understanding of the impact of SEND on children and young people’s educational outcomes.
- Ability to interpret professional advice, including health and social care
- Ability to manage time and priorities independently and as part of a team, and to work to tight deadlines.
- Ability to draft and prepare professional correspondence and reports, within a legal context, which are accurate in terms of content, grammar and spelling.
What we offer:
- A competitive salary based on your skills, experience and talent
- Hybrid and flexible working options
- An excellent local authority benefits pension scheme
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
- Further information on our Rewards and Benefits can be found here
About us:
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
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Pre-Employment Checks:
Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:
- Right to Work in the UK
- Proof of address
- Satisfactory references
- Occupational Health Clearance
- Evidence of professional qualifications or registrations
- DBS check at the appropriate level (if applicable for the role)
The Council will not accept any speculative CVs from employment agencies. No agency terms and conditions accompanying any such CVs will be accepted by the Council. Any unsolicited information sent by an employment agency will be treated as the property of the Council.
Organisation Process
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
To Apply
Please visit our jobs page and submit an application form Homepage
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