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SEND Tribunal and Resolutions Officer x 3
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Director of SEN Monitoring and Assessment Service (SENMAS)
Stoke-on-Trent City Council – Directorate: Children and Family Services Location: Hazel Trees, Stoke-on-Trent Grade: Level 9 Salary: £47,443 (including temporary market supplement until 02/06/2027) Hours: 37 hours per week Contract Type: Permanent (1) or Fixed Term (18 months, 2 positions) Eligibility: Open to internal and external applicants
About the Role
The Director of the SEN Monitoring and Assessment Service (SENMAS) will lead a team supporting young people, parents/carers, education settings, and stakeholders in resolving disputes related to Special Educational Needs (SEN). Key tasks include:
-Early intervention through formal mediation and dispute resolution. -Ensuring learning from cases shapes future service delivery and decision-making. -Collaboration with parents, schools, and external agencies to optimise SEN provisions.
Key Responsibilities
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Case Management & Legal Preparation
- Coordinate and collate information to support the Local Authority in disputes over SEN support arrangements.
- Prepare cases for tribunal, working closely with the Statutory Assessment Manager, Senior Casework Officers, and SEND Team staff.
- Develop chronologies and tribunal-specific documentation, ensuring compliance with time-sensitive legal deadlines.
- Prepare and distribute tribunal paperwork, including appeals-linked materials to relevant parties.
Witness Engagement & Advocacy
- Identify and prepare tribunal witnesses, including supporting their readiness to provide quality evidence.
- Represent the Local Authority at the SEND Tribunal, defending proposed service provision for young people, often opposing advocates, solicitors, or barristers.
Resolution & Dispute Handling
- Coordinate mediation/allocation processes for disputes, including attending formal mediation meetings on behalf of the council.
- Lead post-mediation action plans and ensure compliance with agreed resolutions.
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About You: Essential Requirements
- Qualification: Level 5 qualification or equivalent experience in Education/Legal/Social Work fields.
- SEN Expertise:
- In-depth knowledge of SEN legislation, reforms, and statutory procedures.
- Understanding of SEND impacts on educational outcomes.
- Ability to interpret professional advice, including health and social care.
- Skills:
- Independent time/priority management with tight deadlines.
- Proficiency in drafting legally accurate correspondence and reports.
Benefits
- Competitive salary (Level 9 + supplement)
- Hybrid and flexible working options
- Generous local authority pension scheme
- Professional development, including:
- Training and learning events
- Apprenticeship/management schemes
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