Cornwall Council
Senior Access Assessor
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Job Description
The Service & Team:
This is an exciting opportunity to join the Countywide Access Team within Adult Social Care. The Access Team is the front door into Adult Social Care for adults, carers, families, professionals, and partner agencies. The team receives referrals, information requests, and concerns through a range of routes and plays a key role in helping people access the right advice, support, and next steps at the earliest opportunity.
The service is focused on promoting independence, preventing, reducing, and delaying the need for ongoing care and support, and ensuring that people are supported in a timely, proportionate, and person-centred way. You will be joining a busy, supportive, and committed team working closely with colleagues across Adult Social Care, health partners, community services, and the voluntary sector.
The Role
As a Senior Access Assessor, you will support the day-to-day management of the Access Team and help ensure effective processes are in place to respond to contacts, identify presenting needs, assess risk, and determine the most appropriate next steps.
- Provide guidance, mentoring, and support to Access Assessors, including new and less experienced staff.
- Oversee the triage folder, support sufficient cover during core hours, and provide advice in relation to risk, safeguarding concerns, self-neglect, and complex presenting situations.
- Gather information, liaise with professionals and partner organisations, support strengths-based conversations, provide information and advice, and ensure records are accurate and proportionate.
- Play an important role in supporting quality, consistency, and timely decision-making across the front door of Adult Social Care.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check.
Working Pattern
- This is a full-time role working within the Countywide Access Team.
- The working pattern will be in line with service need and will usually be within core business hours.
- Cornwall Council supports flexible working where this meets the needs of the service. This may include hybrid working arrangements, with a balance of office-based and remote working, subject to operational requirements. Flexible working options can be discussed as part of the recruitment process.
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What You’ll Need To Succeed
We are looking for someone who is confident, organised, and able to support others in a busy front door service. You will need experience of working in a customer-focused environment and experience or understanding of working with people who have care and support needs.
- Strong communication skills, a good telephone manner, and the ability to listen carefully, ask appropriate questions, and gather relevant information.
- Ability to evaluate information, assess risk, make timely and proportionate decisions, and support others to identify the best next steps.
- Self-motivated, able to prioritise work, remain calm under pressure, and maintain a professional focus in a busy and demanding environment.
- Good IT and recording skills, and an understanding of relevant legislation including the Care Act 2014, Mental Capacity Act 2005, Human Rights Act, and Data Protection.
- Understanding of adult social care, safeguarding, inter-agency working, and community-based support.
- Experience or an interest in developing management skills, including mentoring or supporting others, would also be beneficial.
Please read the role profile for the full details of this role attached below in this advert.
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high-performing Council, and a learning organisation. We are committed to providing a reward and benefits package that attracts, motivates, and supports our employees.
- Regular support, supervision, and opportunities for learning and development.
- An excellent opportunity to develop your leadership skills, contribute to service improvement, and make a meaningful difference to adults, carers, and families across Cornwall.
Our Core Employee Rewards And Benefits Include
- A competitive salary.
- A defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions.
- A generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and wellbeing programme.
- An employee benefits scheme giving employees access to a wide range of discounts on local and national goods and services.
Additional Information
- Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
- The full role profile is attached here. We recommend saving a copy of this to refer to if you are invited to an interview.
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For more information or an informal chat about the role, please contact immanuel.anjaneyan@cornwall.gov.uk.
Application Process
- Please attach a supporting statement to your application. You can add your Education & Qualifications details manually using the application form timeline or upload your CV.
- Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrate what you did and the effect it had.
- Guidance on how to complete your application can be found here – The application process.
- Please note that applications cannot be edited after they have been submitted. Please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.
- Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
About Us
Cornwall Council delivers services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council.
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures, and identities; e.g., race, disability, sex, gender reassignment status, age, religion, and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people, and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
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