Senior Accessibility Specialist

Assistive technology and inclusive solutions

• Lead the evaluation, selection and adoption of assistive technology and inclusive solutions to meet user needs.
• Working with commercial, procurement, security and technical stakeholders to lead effective adoption and implementation.
• Lead the integration of assistive technology within HMRC’s technical estate, governance and operational processes.

Stakeholder engagement, consultancy and capability building.

• Build effective relationships with stakeholders across HMRC and with external partners, acting as a trusted accessibility specialist.
• Influence decisions by explaining complex accessibility issues clearly and offering practical, evidence-based recommendations.
• Facilitate workshops, reviews and discussions that help multidisciplinary teams align on user needs, priorities and accessible outcomes.
• Coach and supporting colleagues to improve accessibility knowledge, confidence and practice across the organisation.
• Contribute to the development of standards, guidance, communities of practice and continuous improvement within the Accessibility CoE.

Please note: This role requires travel and over-night stays across the UK.

Essential criteria

You will be able to demonstrate and show your experience:

• Ability to assess issues and risks, explain their impact clearly and recommend proportionate, practical solutions.
• Knowledge of assistive technologies or technology adoption, including understanding user needs and implementation considerations.
• Excellent demonstrable experience of working with Agile delivery.
• Understanding of how procurement or commercial processes support technology adoption, particularly in regulated environments.
• Excellent communication, facilitation and stakeholder management skills, including the ability to challenge constructively and lead decision making within a team.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership

Salary and Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including details of your Job History up to your last 5 roles (100 words per role), giving a brief summary of what you delivered and any key achievements in each role.
• A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift the CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview you will be asked questions to assess your experience and you will also be asked a behaviour-based question on Leadership.

Interviews will take place via video link. Sift and Interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

• Download the free HMRC app from the App Store or Google Play store.
• If you have an HMRC online account already, sign straight in using your ID and password.