Make Agency
Senior Account Executive
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Make is a growing integrated digital agency in the heart of East London. Due to new client wins, we’re looking for a Senior Account Executive to join our Client Services team.
As an SAE in our team, you’ll work closely on the day-to-day management of clients, executing brand strategies across a series of work—from social to websites, content production, and paid media.
We’re seeking someone who’s an excellent communicator, problem solver, and a proactive contributor with a genuine passion for the industry and delivering brilliant work.
Things we look for in a Senior Account Executive:
Experience & Client Management
- 1+ year(s) experience in client services at a digital, social, or creative agency.
- Client Relationship Management: Experience working with clients, nurturing quality relationships, leading client calls, and feeling comfortable presenting.
- Account Communication: Experience leading client communications—including email correspondence, weekly calls, setting agendas, and follow ups.
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Campaign & Project Execution
- Campaign Management: Experience in briefing and ideation, supporting internal workflows, quality control and end-to-end campaign management.
- Project Management: Excellent project management skills; highly organized, good at setting priorities, and following through.
- Tools & Processes: Process-driven with a strong attention to detail and hands-on experience using Asana (or similar project management tools).
- Nice to have: Influencer Partnerships: Experience managing and executing influencer partnership campaigns.
Commercials, Reporting & Innovation
- Reporting & Analysis: Experience in performance reporting, analysis of results, and delivering data-driven insights to clients.
- Financial Awareness: An understanding of financials and account management profitability.
- AI Integration: Experience integrating AI into processes to increase efficiency, whilst knowing exactly when a human review is needed.
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Attitude & Problem Solving
- Problem-Solving: The ability to solve problems quickly, efficiently, and calmly.
- Can-Do Attitude: A bit of a cliché, but true for us—you won’t be afraid to roll up your sleeves and help others across Make.
Things we look for in all Makers:
Throughout Make, we have different roles for different teams. These are the things we look for within every team member:
- Being able to challenge the norm with clients and within the agency.
- Clear, strong communication and presentation skills.
- A true team player who is willing to get stuck in to support the wider agency.
- A problem-solver with the skills to get work over the line, hit deadlines, and find new, efficient processes.
- Able to thrive in a fast-paced environment.
- Detail-oriented and process-driven.
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Jessica, London
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