Resonate CX
Senior Account Executive (SaaS Customer Experience) - UK
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Senior Account Executive (SaaS Customer Experience) - UK
About the Role
We’re looking for a top-performing, quota-crushing Account Executive to drive net new logo client sales. We are a high-growth Customer Experience SaaS platform company with a raving fan customer base.
This is a true sales hunter role, ideal for someone who thrives on building pipeline, owning complex sales cycles, and winning strategic deals. You will be responsible for the full sales lifecycle, from outbound prospecting through negotiating and closing net new client contracts. Bringing a disciplined, metrics-driven sales approach grounded in the MEDDIC framework.
What You’ll Do
- Own the full sales cycle:
- Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
- Consistently generate a high-quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
- Lead a high-quality discovery process with customers that uncovers pain, quantifies impact, and aligns to business outcomes
- Apply the MEDDIC framework rigorously to qualify and advance sales opportunities
- Build compelling, tailored Value Propositions tied to measurable ROI and customer outcomes that justify their investment in our Customer Experience solution
- Deliver impactful product demonstrations that connect capabilities to real customer challenges and desired business outcomes
- Navigate complex buying committees and engage with multi-threaded stakeholders
- Accurately forecast sales pipeline and revenue with strong deal hygiene
- Negotiate and close contracts while protecting pricing integrity and value
- Partner cross-functionally with marketing, product, and customer success to drive deal success
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What “Great” Looks Like
- You don’t wait for pipeline—you create it via a distinct bias for sales activity.
- You run discovery that customers say is “better than our internal conversations”.
- You can clearly articulate economic impact and ROI in every deal.
- You have strong command of decision process, decision criteria, and champions.
- You maintain high win rates via disciplined qualification (not by chasing every deal).
- You’re known for closing complex, multi-stakeholder SaaS solution deals.
Required Experience
- 5+ years of successful sales experience in B2B SaaS Sales, preferably in Customer Experience, CX, or adjacent categories
- Proven track record of exceeding quota in a net new logo, hunter role
- Deep expertise in the MEDDIC (or MEDDPICC) framework and consistent application in live deals
- Experience selling into Mid-Market and/or Enterprise Organizations
- Strong outbound prospecting skills (cold calling, email, social selling)
- Demonstrated ability to run a structured, high-impact discovery process
- Excellent storytelling and value-based selling capabilities
- Experience managing 2-3 month and 6-9 month complex B2B sales cycles
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Core Competencies
- Pipeline generation & territory ownership
- Executive-level communication
- Business case & ROI development
- Objection handling & negotiation
- Deal strategy & multi-threading
- Forecast accuracy & CRM discipline
Why Join Us
- High-impact role with direct influence on company growth
- Strong product-market fit in a mission-critical category (Customer Experience)
- Performance-driven culture with top-tier earning potential
- Opportunity to work alongside elite and innovative Customer Experience leadership
Compensation
- Competitive base + uncapped commission
- Accelerators for overperformance
- Equity participation (where applicable)
If you’re a consistent high-performing MEDDIC-driven seller who thrives in hunting and closing net new logo client deals, this is the sales opportunity of a lifetime to earn more commissions than you ever have before. This sales territory and opportunity is huge and untapped!
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