Resonate CX
Senior Account Executive (SaaS Customer Experience) - UK
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Senior Account Executive (SaaS Customer Experience) - UK
Account Executive – Customer Experience SaaS (Net New Logo)
About the Role
We’re searching for a high-performing, quota-crushing Account Executive to drive net new logo client sales. As a high-growth Customer Experience SaaS platform, we pride ourselves on having a raving-fan customer base.
This is a true sales hunter role, perfect for someone who thrives on pipeline-building, complex sales cycles, and winning strategic deals. You’ll oversee the full sales lifecycle—from outbound prospecting to negotiating and closing net new client contracts—leveraging a metrics-driven, MEDDIC framework approach.
What You’ll Do
- Own the Full Sales Cycle:
- Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiation → Closing
- Generate a High-Quality, Diversified Pipeline Through win-building outbound efforts and creative prospecting
- Lead High-Quality Discovery that uncovers pain points, quantifies impact, and aligns with business outcomes
- Apply MEDDIC Rigorously to qualify and advance sales opportunities
- Build Tailored Value Propositions tied to measurable ROI and customer outcomes
- Deliver Impactful Product Demonstrations linking capabilities to real customer challenges
- Navigate Complex Buying Committees and engage with multi-threaded stakeholders
- Accurately Forecast Pipeline & Revenue with strong deal hygiene
- Negotiate & Close Contracts while protecting pricing integrity
- Collaborate Cross-Functionally with marketing, product, and customer success to drive deal success
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What “Great” Looks Like
✅ Owns Pipeline Creation – Active bias for outbound sales activity. ✅ Exceptional Discovery – Customers rate it as “better than internal equivalents.” ✅ Economic Impact Storyteller – Mastery of decision process, criteria, champions, and ROI articulation. ✅ High-Win Discipline –Qualifies ruthlessly; doesn’t chase every deal. ✅ Complex Deal Closer – Specializes in multi-stakeholder SaaS solutions.
Required Experience
- 5+ years in B2B SaaS Sales, ideally in Customer Experience, CX, or adjacent fields
- Proven quota-beating record in net new logo hunter roles
- Deep MEDDIC (or MEDDPICC) mastery with live deal application skills
- Mid-Market & Enterprise selling experience
- Elite outbound prospecting (cold calls, email, social selling)
- Structured discovery process proficiency
- ROC (return on conversation) skills, storytelling, and value-based selling
- Managed 2–3 month & 6–9 month complex B2B sales cycles
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Core Competencies
✔ Pipeline generation & territory ownership ✔ Executive-level communication ✔ Business case & ROI development ✔ Objection handling & negotiation ✔ Deal strategy & multi-threading ✔ Forecast accuracy & CRM discipline
Why Join Us?
- High-impact role with direct growth influence
- Mission-critical Product-Market fit (Customer Experience)
- Performance-driven culture with top-tier compensation
- Opportunity to work with elite, innovative leadership
Compensation
- Competitive base + uncapped commission
- Performance accelerators
- Equity participation (where applicable)
**Ready to revolutionise your commissions? If you thrive under sales pressure, master MEDDIC, and crunch complex deals—this roadmap has your name on it. Untapped territory awaits!
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