HSBC Global Services Limited
Senior Account Manager
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Senior Account Manager
Senior Account Manager – Global Payments Solutions
HSBC & You: A Career Focused on Your Growth
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network spanning more than 50 countries and territories. We aim to be at the forefront of growth, enabling businesses to thrive and economies to prosper—helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional for the role of Senior Account Manager.
About the Role
You will be responsible for ensuring the global satisfaction of a portfolio of Global Payments Solutions clients. This includes:
- Delivering a superior service experience both locally and globally.
- Acting as the single point of contact for clients managing complex queries that extend beyond basic transactional interactions.
As an HSBC employee in the UK, you’ll enjoy a comprehensive professional development programme, a competitive salary, and a vast benefits package—including:
- Private healthcare for all UK-based staff.
- Enhanced maternity and adoption pay, along with comprehensive support during your return to work.
- A contributory pension scheme with employer contributions.
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Key Responsibilities
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Client Relationship Management
- Manage the liquidity and cash management needs of Global Network Banking, Multinational Corporations, and Local Corporates.
- Strengthen relationships with key Treasury and Finance influencers within the client’s local or regional organisation.
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Revenue Growth & Retention
- Accountable for maintaining annual revenue from your client portfolio.
- Identify growth opportunities and support clients in expanding their operations.
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Service Excellence & Risk Mitigation
- Improve Client Service excellence locally and regionally.
- Actively manage risks and resolve challenges.
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Query Resolution & Client Footprint
- Monitor and guide the resolution of global and local customer queries assigned internally or externally.
- Maintain a comprehensive client footprint to deliver tailored experiences.
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Cash Management & Client Risk Awareness
- Develop expertise in cash management and mitigate risks related to business and client relationships.
Requirements
To excel in this role, you will need to demonstrate the following:
- Preferred Acquisition: Fluency in Italian or Spanish.
- Client-Facing Experience: Proven experience in a customer-facing role, with a track record of effective time management and commitment to efficient delivery.
- Understanding Customer Needs: Strong ability to identify and satisfy customer expectations, leveraging a diverse range of banking products and services.
- Relationship Building: Excellent interpersonal skills and the capacity to engage with both internally and externally across diverse stakeholders.
- Tailored Communication: Skilled in adapting communication styles, both written and spoken, based on audience and purpose.
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Hiring with Diversity & Inclusion in Mind
Opening the door to world-class opportunities, at HSBC, we embrace different perspectives to strengthen our business and support the communities we serve. We are proud to be a Disability Confident Leader, ensuring candidates from all backgrounds—regardless of gender, ethnicity, disability, religion, sexual orientation, background, or age—can thrive at HSBC. We commit to breaking barriers, making careers inclusive and accessible for everyone to perform at their best.
If you require accommodations or adjustments during the recruitment process, please reach out to our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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