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Senior Account Manager
Senior Account Manager – Global Payments Solutions
We’re looking for an experienced professional to join HSBC—a global banking and financial services organisation with operations across 50+ countries. If you thrive on delivering exceptional client experiences and want a career that drives impact, this is the opportunity for you.
About the Role
In this Senior Account Manager position within Global Payments Solutions, you’ll:
- Own the end-to-end experience for a portfolio of premium Global Network Banking, Multi-National Corporations (MNCs), and Local Corporates clients.
- Ensure global client satisfaction, acting as a single point of contact for complex, cross-border issues and coordinating responses between teams.
- Advocate for client growth by capturing opportunities, driving revenue retention, and delivering outstanding client service excellence on a local and regional scale.
- Monitor, escalate, and resolve global and local queries while identifying emerging risks and ensuring seamless execution of client requests.
- Build and maintain client relationships by aligning a comprehensive understanding of their needs with tailored product and service solutions.
HSBC provides tailored development opportunities, a competitive pay package, and benefits including: ✔ Private healthcare for all UK-based employees ✔ Enhanced maternity/parental pay and support for returning workers ✔ Contributory pension with an 8% employer contribution
Key Responsibilities
Client Relationship & Business Growth
- Manage high-value client portfolios, ensuring long-term retention and growth, with annual revenue accountability.
- Identify business development opportunities through deep knowledge of cash management, treasury, and financing needs.
- Develop and nurture relationships with key stakeholders in clients’ local/regional Treasury and Finance teams.
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Service Excellence & Risk Management
- Champion service quality globally—resolving transactions > basic queries, escalating effectively, and tracking issue resolution.
- Apply risk awareness to mite potential threats to client relationships or business operations.
- Streamline workflows to prevent delays in global issue resolution while ensuring internal teams follow through.
Technical & Product Depth
- Critically assess clients’ liquidity, cash flow, and treasury management needs, proposing solutions from HSBC’s product suite.
- Ensure client self-service tools are understood and promoted to reduce dependency on external support.
Requirements
Experience & Skills
- Established professional with 5+ years’ experience in a client-facing financial services role, ideally within corporate banking, cash management, or treasury advisory.
- Sought-after languages: Fluent in Italian or Spanish (essential for portfolio coverage).
- Proven ability in:
- Prioritising workloads autonomously, adapting to time-sensitive needs.
- Customer-centred problem-solving: identifying needs, aligning products/services, and delivering tailored advice.
- Relationship-building with C-level executives, regional teams, and cross-border stakeholders.
- Clear communication: spoken/written, with adaptability to complex audiences and technical contexts.
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Attributes
- A catalyst for global collaboration, with technical rigor and customer advocacy at the core of decisions.
- Analytical mindset with a focus on growth and issue resolution.
Why Join HSBC?
Purpose & Opportunity
HSBC is invested in helping businesses thrive and economies grow, enabling people to achieve their life goals. You’ll work on high-impact projects with global impact and the chance to scale your career through mentorship and diverse platforms built around your ambitions.
Inclusion & Belonging
We’re a disability confident leader, fostering an environment where every voice matters. Our belonging strategy upholds the belief that difference is strength: at work, we embrace diverse teams and openly question bias to build a fairer HSBC. Our global workforce of 226,000+ embodies the same collective ambition across 65+ markets.
Support When It Counts
Disclosure and adjustments for individuals with disabilities, neurodivergence, or long-term conditions are accommodated during hires and beyond. For support, reach out to the Recruitment Helpdesk at hsbc.recruitment@hsbc.com. Applying filling a gap for many? We’d love to talk through approaches if you need to.
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