The fresh Group
Senior Account Manager
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Senior Account Manager
Fresh are on the lookout for a Senior Account Manager to own the delivery of international summits, conferences, and exhibitions for a portfolio of global clients.
You'll be a solutions-focused team player who's already earned their stripes, agency-side or in-house. You’ll understand that the role of a Senior Account Manager is all about owning delivery end to end: being the trusted client partner and dependable team lynchpin who runs every project with a commercial head on.
Our SAMs think while they deliver. They're brave, they're down to earth, and they're client experts. They interrogate the brief, asking why the client wants it, not just what they've asked for - and they bring a laser focus to detail and excellence in delivery, as well as a real passion for client relationships.
For this particular vacancy, you'll join a close-knit account team within a wider group account team, running delivery across three core clients. Their work will take you from international summits of 1,000+ senior delegates overseas, to exhibitions and environments alongside major global summits, to leadership conferences and a programme of smaller projects. There'll also be scope to pick up wider work across Fresh. You'll work directly with the Senior Account Director and guide the day-to-day work of the team's Senior Account Executive.
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The successful candidate will:
- Have led mid-large scale event projects end to end - budgets, logistics, suppliers - in an agency or in-house team, and be ready to talk us through them
- Have owned senior client relationships day to day - trusted with the difficult conversations, not just the status updates
- Have guided the day-to-day work of junior team members - briefing, delegating, and reviewing their work - and be ready to step into formal line management as the role grows
- Be the one who spots a problem and fixes it before being asked - organised, logistical, and calm when plans change late
- Be the calm, friendly face of your accounts - someone clients and the team find easy to deal with, even on the hard days
- Be at ease with directness - giving feedback, taking it, and telling us straight when they think we've got it wrong
- Be commercially minded - understanding what the client is trying to achieve and why, protecting budget and margin, and speaking up when a request won't get them there
- Be ready to travel internationally
- Be able to work to our hybrid model of a minimum of 3 days a week in our Manchester city centre office
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Core tasks:
- Ownership of mid-large scale events including a deep understanding of budget and margin management, logistics, and scheduling as well as being able to work with multiple agency contacts
- Leading on-site delivery at events in the UK and internationally
- Oversight of small-mid scale projects, guiding junior team members to deliver multiple events at once, keeping to budgets, and producing high quality experiences for senior audiences
- Reporting against agreed objectives and interpreting the results - what worked, what didn't, and what to change next time
- Proposal creation and development for mid-large scale projects, working with the Senior Account Director and relevant teams across Fresh, and presenting ideas to the client
- Actively seeking improvements to ways of working across your accounts, and bringing those recommendations to the client
- Spotting and flagging opportunities to grow your accounts, knowing that brilliant delivery and the right questions open the door to new work
Job applications close on 24th July.
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