Mitie Cleaning & Hygiene Services
Senior Account Manager
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Better places, thriving communities.
Location: East Anglia (Home based with travel across the region)
Shift: 40 Hours, Monday to Friday
At Marlowe Environmental Services - a Mitie company, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Senior Account Manager who will lead key client relationships, ensuring high-quality service delivery while driving performance, growth, and continuous improvement across the account.
Role Responsibilities
- Lead and develop strong relationships with key clients, acting as the primary point of contact.
- Ensure operational excellence across services, meeting KPIs, SLAs, and compliance requirements.
- Identify opportunities for contract growth, innovation, and service improvement.
- Manage and support operational teams, fostering a high-performance and collaborative culture.
- Deliver financial performance in line with budgets, including forecasting and cost control.
What We're Looking For
- Proven experience in a senior account management or client-facing leadership role.
- Proven experience within the Water/Legionella industry (ideal for someone moving off the tools).
- Strong commercial awareness with the ability to drive performance and growth.
- Excellent stakeholder management and communication skills.
- Ideally hold experience using CRM systems such as Gold-Vision/Salesforce.
- Full UK Driving License.
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What's in it for you?
- Opportunities for professional development and career progression.
- Car Allowance & Commission Scheme.
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available.
- We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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