Free-Work UK
Senior Account Manager
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Senior Account Manager
Senior Account Manager (CCaaS/UCaaS) – Hybrid (1 day/week in Guildford)
Location & Compensation
**Guildford – Hybrid (1 day on-site) £45,000 - £50,000 base + £6,000 car allowance, £100,000 OTE, private medical insurance
About the Role
An exciting opportunity for a ** Senior Account Manager** specialising in Contact Centre as a Service (CCaaS) / Unified Communications as a Service (UCaaS) to join an award-winning, established technology partner.
This company is a managed service provider, specialising in:
- Unified communications & cloud contact centre solutions
- Digital infrastructure modernisation for public and private sector organisations
- Customer experience and operational efficiency improvements
As Senior Account Manager, you’ll drive new business growth by: ✔ Proactively identifying and winning new contracts ✔ Setting and exceeding sales targets ✔ Tailoring solutions to meet client needs ✔ Managing and delivering high-value projects (£500k+ TCVs) ✔ Strong negotiation, communication, and objection-handling skills ✔ Developing sales strategies and market opportunities
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Key Responsibilities
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Sales & Business Growth
- Chase, nurture, and close new business with ** Total Contract Values (TCVs) exceeding £500k**
- Present tailored proposals and reports to stakeholders
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Relationship Management
- Build and maintain client relationships, especially senior executives
- Drive business retention through outselling and contract extensions
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Project & Strategy
- Plan & oversee large-scale digital transformation projects
- Collaborate across teams to deliver seamless solutions
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Negotiation & Influence
- Resolve objections and objections prototype buy-in for technical & budget-sensitive clients
Requirements & Ideal Profile
Essential: ✅ 5+ years’ experience in CCaaS/UCaaS sales ✅ Proven track record selling platforms including: Zoom, 8x8, Five9, Mitel, Microsoft ✅ Client acquisition experience with new business contracts > £500k TCV ✅ Strong ability to negotiate with senior stakeholders (executives, C-suite) ✅ Full UK driving license and access to a personal vehicle (car allowance provided)
Bonus: ✔ Experience in digital transformation or cloud migration projects ✔ Knowledge of cloud infrastructure frameworks (AWS, Azure, etc.) ✔ Customer Salesforce or similar CRM experience
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About You
You’re a driven account manager with: ⟹ A growing portfolio of enterprise clients ⟹ Experience bridging technical and commercial discussions ⟹ Passion for enhancing customer experience & operational efficiency
Company Benefits
- Competitive commission structure & OTE of £100k+
- Company car allowance (£6k pa)
- Private medical insurance & flexibility
- Opportunity to shape & scale with a growing IT partner
- Hybrid working (one day/week on-site)
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Reference: BBBH275699
Rise Technical Recruitment (Acts as employment agency for permanent roles & employment business for temporary roles)
Note: (Salary dependent on experience. Rise is not responsible for hiring decisions.)
Equality & Diversity: "We welcome applications from all suitable candidates. Not בשוחותזיזv."*
Disclaimer: Salary is indicative—final values are client-negotiated based on dates experience.
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