Havas Group
Senior Account Manager
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Agency: Havas Helia
Job Description: Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.
About Us
Here at Havas CX Helia, we’re on a mission to become the best customer engagement agency in the UK. And you’re a big part of making this happen.
Better Together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
- 18 countries
- 1,200+ people
- 25 Villages
When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company. Together we transform brands through our unique approach.
Your Future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.
But it’s not just brands we empower. Working for Havas CX Helia means you’re working for a company that loves to empower its people, too. While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.
Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
Role: Senior Account Manager
Reporting to: Account Director
Location: London/Hybrid
Overview
We are looking for a highly capable, proactive, and strategically minded Senior Account Manager to support one of our flagship accounts across CRM, paid media, event activation, sales enablement, and reporting. This is a diverse and fast-paced role suited to someone who enjoys variety, is confident managing complex multi-channel workstreams, and thrives in a collaborative, integrated team environment.
While CRM remains a core part of the role — especially managing customer journeys built through Salesforce Account Engagement in partnership with our Tech and Data teams — you will also play a key role supporting clients across paid media delivery, event support, content and creative production, and performance measurement. You will work closely with project management, creative, media, strategy, data, and UX teams to ensure smooth and efficient delivery across all channels.
Key Responsibilities
CRM Campaign & Journey Management
- Lead the delivery of CRM programmes (email, SMS, app, lifecycle journeys).
- Manage campaigns through build phases with Tech, Data, and CRM specialists, ensuring accuracy across data logic, personalisation, and QA.
- Work closely with Producer to maintain clear documentation including timelines, status reports, and delivery trackers.
Paid Media Campaign Support
- Support clients and internal teams in the planning and execution of paid media campaigns, including social, display, and video.
- Coordinate briefing, creative asset production, trafficking requirements, and approvals with media teams.
- Track campaign delivery milestones and ensure assets are supplied to specification.
- Support performance conversations and work with strategy/data teams to share insights and optimisation opportunities.
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Event & Activation Support
- Manage client requests related to events, webinars, sponsorships, and partner activations.
- Coordinate timelines, content requirements, logistics, attendance lists, and post-event communications.
- Support onsite materials, briefing documents, and follow-up activity across CRM, social, and sales enablement.
Sales Enablement & Content Delivery
- Support the development of sales enablement materials such as decks, one-pagers, playbooks, product sheets, and internal toolkits.
- Work closely with creative, design, and content teams to ensure high-quality, on-brand outputs.
- Ensure materials are aligned to client go-to-market strategies and activation plans.
Measurement, Insight & Reporting
- Support the creation of performance reports across CRM, paid media, event activity, and content.
- Work with Data & Analytics to review KPIs, identify trends, and surface opportunities for improvement.
- Present reporting back to clients confidently with clear narratives and actionable recommendations.
Client Relationship Management
- Build trusted day-to-day relationships with client stakeholders.
- Present creative work, take in feedback, and provide clear updates throughout each stage of delivery.
- Work with senior team members to ensure all work aligns to wider CRM strategy, customer goals, and KPIs.
- Manage expectations around timelines, dependencies, and partner workflows.
Customer Understanding & Insight
- Demonstrate a strong understanding of the client’s customer base, CRM performance, lifecycle stages, and loyalty motivators.
- Share insights, trends, and optimisation opportunities with both clients and internal teams.
- Use data and performance learnings to help shape future briefs and creative direction.
Cross-Functional Collaboration
- Partner closely with Project Management to ensure smooth operational delivery across all channels.
- Work with Creative, Media, Strategy, Data, CX, and Tech teams to coordinate seamless end-to-end execution.
- Champion cross-team alignment, strong communication, and clarity around roles, responsibilities, and workflows.
Commercial & Financial Ownership
- Manage scopes, estimates, POs, budgets, and financial reconciliation for your workstreams.
- Forecast accurately and support Account Directors with commercial governance.
- Spot opportunities for account growth and greater efficiency.
Experience & Skills
- 4–6+ years’ experience in a digital, CRM, or integrated marketing agency.
- Strong grounding in CRM, customer journeys, and marketing automation (Salesforce Account Engagement highly beneficial).
- Experience supporting paid media campaigns, including asset delivery and media-team workflows.
- Exposure to event delivery, content creation, or sales enablement workstreams.
- Strong organisational skills with the ability to manage multiple moving parts across multiple channels.
- Excellent client communication and presentation skills.
- Comfortable working with data and reporting, translating performance into insight.
- Highly collaborative, confident working alongside technical and creative teams.
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Attributes & Behaviours
- A proactive problem-solver with a calm, solutions-focused mindset.
- Able to work autonomously and take ownership while thriving in a team-driven environment.
- Confident managing complexity and switching between multiple workstreams.
- Curious, commercially aware, and always looking to improve the quality of output.
- Positive, energised, and a natural relationship-builder.
The Six Helia Habits
- Get Involved: You take ownership of outcomes rather than sticking narrowly to your role. You willingly step in, collaborate, and help drive projects forward — ensuring the work succeeds, not just your part of it.
- Have a Voice: You speak up, contribute ideas, and challenge constructively. You bring energy and opinion to conversations, and you see being active and vocal as the default, not the exception.
- Find a Way: You don’t get stuck on limitations — whether they’re client constraints, brief challenges, or process barriers. You think creatively, problem-solve with optimism, and look for practical ways to move things forward.
- Be Playful: You bring curiosity, experimentation, and positivity to the work. You’re not afraid to explore, try new approaches, or inject creative thinking into everyday tasks — even when deadlines are tight.
- It Only Counts If You Make It: You turn thinking into action. You help transform good ideas into real, tangible outcomes — moving beyond theory to delivery and results.
- Make It Better Than It Was: You’re always looking to elevate the work. You don’t settle for “good enough”; you ask, “Is this the best it can be?” and push for quality, craft, and continual improvement.
Here at Havas Helia
Across the group, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual’s ability to perform their job.
Contract Type: Permanent
Here at Havas across the group, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual’s ability to perform their job.
If you don't find a suitable opening on our Career Site, don't worry! You can still send your resume to us. Please go to Consider me for Future Openings.
About Us
Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people.
Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media, and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative, and entertainment-oriented solutions that support them in their positive transformation.
Life at Havas
We take great pride in our Havas family. They bring many unique personalities, perspectives,
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