Market Recruitment
Senior Account Manager
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Location: London | Hybrid (two days a week in Old Street)
Salary: £65,000 – £75,000 base salary | OTE £85,000 – £100,000 + excellent benefits
The opportunity
Our client is a highly successful, venture-backed B2B SaaS company that has recently secured Series B funding and expanded its global team. They provide an innovative financial technology platform that helps some of the largest global companies automate and secure their complex financial operations.
They are looking for a proactive and commercially minded Senior Account Manager to join their growing team. In this role, you will take complete ownership of their highest-tier enterprise relationships. This is not a passive client-retention role. You will act as a key strategic partner, driving strategic renewals, identifying expansion opportunities, and helping clients clearly measure and experience the business impact of the platform.
If you enjoy a blend of commercial strategy, relationship building, and cross-functional leadership within a collaborative scale-up environment, this position offers an excellent opportunity to progress your career.
What you will be doing
- Managing key relationships: Act as the strategic lead and consultative partner for a portfolio of top-tier enterprise clients, maintaining regular engagement with senior stakeholders and executive sponsors.
- Demonstrating business value: Build and execute structured customer success plans to quantify, track, and present return on investment (ROI) metrics to C-suite decision-makers.
- Driving commercial outcomes: Manage the renewal cycle end-to-end, leading negotiations, forecasting outcomes accurately, and partnering with internal teams to identify and close upsell and cross-sell opportunities.
- Running account governance: Lead proactive governance initiatives, including executive business reviews, to align client roadmaps with the platform’s capabilities.
- Mitigating risk: Actively monitor account health, diagnose potential issues early, and coordinate internal resources to build and execute strategic recovery plans.
- Advocating for the customer: Work closely with product, engineering, and support teams to share user feedback and influence future product priorities with clear evidence.
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What success looks like
After 6 to 12 months in this role, you will have:
- Built deep, trusted relationships across your client portfolio, ensuring high levels of adoption and stakeholder satisfaction.
- Secured key renewals ahead of schedule by delivering clear, data-driven evidence of the platform's value.
- Identified and progressed new commercial opportunities, expanding the company's footprint within existing accounts.
- Created a seamless feedback loop with the product team, successfully helping to shape the roadmap based on actual customer needs.
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What you will bring to the role
- Enterprise experience: Experience in account management, customer success, or a consultative commercial role within B2B SaaS, with a track record of managing complex enterprise clients.
- Commercial acumen: Proven success in leading end-to-end renewals, managing negotiations, and growing revenue through proactive upsell and cross-sell activities.
- Value-led storytelling: The ability to translate system data and user outcomes into compelling financial narratives and ROI presentations for executive sponsors.
- Structured methodology: Familiarity with structured account management processes (such as customer success plans and structured business reviews) and commercial methodologies like MEDDPICC.
- Cross-functional leadership: Strong collaborative skills, with the ability to coordinate product, delivery, and sales teams to resolve customer challenges and unlock account potential.
- Technical curiosity: A natural interest in understanding complex software systems and customer landscapes, allowing you to advise and challenge clients credibly.
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