Digitas Health LDN
Senior Account Manager
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Senior Account Manager – People Powered Health
Company Description
We work with science-led clients to launch and develop health brands for sustained growth. We create digital-first experiences that respond to the real needs of consumers, patients, and health professionals.
Human needs, illuminated by data, so brands show up when and where they can be truly valuable.
We call this People Powered Health.
As part of Publicis Health, our team brings applied innovation to a range of global, EMEA and UK clients, collaborating with offices in Philadelphia, New York, San Francisco, and sister agencies worldwide.
Learn more at digitashealthldn.com.
About the Role
Senior Account Manager Ideal candidate should have Account Manager experience with leadership potential, ready to take on Account Director responsibilities. Looking for someone who can leverage past projects to offer strategic insights, solve challenges proactively, and drive client-facing conversations.
Responsibilities
Account Management
- Partner with Project Managers to ensure projects are delivered on time, within budget, and scope
- Develop deep knowledge of client marketing strategies
- Identify account growth opportunities through cross-sell and upsell
- Lead client meetings and shape the client agenda
- Ensure the delivery of high-quality client outputs
- Contribute to brand planning and creative processes aligned with strategy
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Project & Resource Management
- Understand resource planning and support accurate allocation of team resources
- Collaborate with Project Managers on delivery requirements
Financial Management
- Agree budgets, scope, and timelines with clients and internal teams
- Oversee financial reporting, including fees, OOP (Out-of-Pocket) costs, and tracking
- Manage purchase orders, invoicing, and SOW reconciliation
- Ensure timely timesheet completion and approval for billing
Client & Stakeholder Engagement
- Maintain and escalate day-to-day client relationships
- Manage stakeholders across all levels
- Anticipate and address risks and challenges
Qualifications & Experience
- Proven expertise in delivering change management programmes
- Strong relationship management, engaging stakeholders across multiple geographies
- Effective leadership experience (preferably with direct line management)
- Full project lifecycle management skills
- Commercial acumen, including financial and budget management
- Ability to identify and drive growth opportunities within existing accounts
- Solid knowledge of marketing principles and integrated communications
- Previous experience working in an agency environment
Skills & Capabilities
- Excellent communication and stakeholder management
- Ability to influence and work confidently with senior stakeholders
- Strong negotiation and influencing with both internal and external teams (regionally and globally)
- Proficiency in data-driven insights to identify continuous improvement opportunities
- Skilled in building and sustaining relationships at all organisation levels
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Desirable (but not essential)
- Experience with global clients and geographically dispersed teams
- Knowledge of the healthcare and pharmaceutical markets
- Familiarity with Digitas Health’s offerings and tools
About Benefits
Digitas Health offers a comprehensive benefits package, including:
- Core Benefits: Pension, Life Assurance, Private Medical Cover
- Enhanced Policies: Reflection Days, Shared Parental Leave
- Additional Initiatives: Flexible working models (4-day office/clients’ office week)
Publicis Groupe prioritises work-life balance and diversity. Publicis Health is an inclusive and equal opportunities employer, actively encouraging applications from all backgrounds.
We are committed to an accessible recruitment process. If you require support due to disability, neurodivergence, or a health condition, advise us and we’ll adjust accordingly—this information will not impact your application.
Guided by empathy, responsibility, and innovation, we build a culture where everyone feels valued, included, and empowered.
"People Powered Health"
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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