Client Success & Commercial Growth

• Develop a deep understanding of each client's organisation, strategy and long-term business objectives.
• Identify opportunities to expand client projects, introduce new services and support future growth while always acting in the client's best interests.
• Work closely with leadership on renewals, proposals, statements of work and commercial planning.
• Ensure every engagement delivers measurable value, resulting in high client satisfaction, repeat business and long-term partnerships.
• Monitor account health, project performance and client feedback, implementing improvements where required.
• Balance exceptional client service with strong commercial judgement and business objectives.

Cross-Functional Leadership

• Act as the central point of coordination across internal teams, ensuring everyone remains aligned on priorities, timelines and deliverables.
• Build strong relationships across Product, Engineering, Marketing, Operations and Leadership to drive collaborative project delivery.
• Lead internal project planning sessions, delivery reviews and project governance meetings.
• Influence stakeholders without direct authority, bringing together diverse teams around shared objectives.
• Foster a culture of accountability, collaboration and continuous improvement across every project.

Operational Excellence

• Continuously improve delivery methodologies, governance frameworks and operational processes as the business scales.
• Introduce best practices that improve efficiency, visibility and project outcomes.
• Develop reporting frameworks and executive dashboards that provide meaningful insight into project performance.
• Ensure consistent documentation, risk management and quality assurance across all client engagements.
• Contribute to building a world-class client delivery function capable of supporting global growth.

Global Project Delivery

• Successfully manage projects involving clients, partners and colleagues across multiple countries and time zones.
• Adapt your leadership and communication style to different cultures, business practices and organisational structures.
• Balance the governance and process expected by multinational enterprises with the pace and agility required by founder-led startups.
• Represent The Hacking Games professionally with clients around the world, building credibility through excellent communication, cultural awareness and consistently outstanding delivery.
• Travel when required to support key client meetings, workshops and project delivery.

About You

Essential Experience & Skills:

• Significant experience managing complex client accounts and delivering large, multi-workstream projects from inception through to successful completion.
• Proven success managing relationships with senior client stakeholders.
• Experience working with a diverse client portfolio, with the ability to adapt your approach to both large enterprise organisations and fast-paced startups.
• Demonstrable experience delivering projects involving multiple internal teams, external stakeholders, competing priorities and tight deadlines.
• Strong commercial awareness with the ability to balance exceptional client service with successful commercial outcomes.
• Exceptional stakeholder management skills, with the confidence to influence, negotiate and build credibility at all levels.
• Outstanding organisational and project management skills, with the ability to successfully lead multiple complex engagements simultaneously.
• Experience identifying and mitigating project risks while maintaining momentum and client confidence.
• Excellent written, verbal and presentation skills, with the ability to communicate clearly to both technical and non-technical audiences.
• Experience working with geographically distributed teams and clients across different countries or time zones.
• Demonstrated ability to improve processes, introduce structure and drive operational excellence within a growing organisation.
• Comfortable operating in fast-paced, evolving environments where priorities can shift and ambiguity is part of the role.

Personal Attributes

• A natural relationship builder who quickly earns the trust and confidence of clients, colleagues and senior stakeholders.
• Highly adaptable, with the ability to work effectively across different cultures, industries, organisational structures and ways of working.
• Equally comfortable supporting multinational enterprises, public sector organisations and founder-led startups, understanding that each requires a different approach.
• Commercially minded, with strong business judgement and a focus on delivering value for both clients and the organisation.
• Calm, composed and solutions-focused when managing competing priorities or navigating challenging situations.
• Exceptionally organised, with outstanding attention to detail and the ability to manage multiple complex projects without losing sight of the bigger picture.
• Strong sense of ownership and accountability, taking responsibility for outcomes and following through on commitments.
• Excellent communicator who can simplify complex information, facilitate productive discussions and manage expectations with confidence.
• Collaborative by nature, bringing together cross-functional teams to achieve shared goals and deliver outstanding results.
• Proactive and forward-thinking, anticipating risks, identifying opportunities and continuously looking for ways to improve how work is delivered.
• Resilient and comfortable operating in a high-growth environment where priorities evolve and flexibility is essential.
• Curious and adaptable, with a genuine interest in understanding clients' businesses, challenges and objectives.
• Driven by delivering an exceptional client experience and building long-term, trusted partnerships.
• Demonstrates cultural intelligence and emotional intelligence, adapting communication and leadership style to work effectively with clients and colleagues from diverse backgrounds around the world.

How to Apply

Please send your CV to: hr@thg-v.com