Deliveroo
Senior Account Manager - Grocery
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Account Manager (Grocery & Retail)
Location – London (Hybrid)
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Senior Account Manager to join our UKI New Verticals team. In this role, you’ll help us manage strategic relationships with major grocery and retail partners, driving their growth and developing a "best in class" value proposition for our customers.
About the Role
Get to know our Commercial team—what drives us, how we work, and what you can expect.
Responsibilities
You’ll be joining the New Verticals team, which looks after our Grocery and Retail partners in Deliveroo’s most mature market. You’ll partner closely with global functions to deliver cutting-edge results in a high-growth division. Here’s what your daily work might involve:
- Strategic Relationship Management: Serve as the primary point of contact for a strategic Grocery or Retail partner, acting as a bridge between their needs and Deliveroo’s internal teams.
- Performance Ownership: Drive business growth via proactive reporting, quarterly business reviews, and identifying key performance levers.
- Marketing & Promotions: Lead the planning and execution of marketing campaigns and promotions as partners scale, collaborating with cross-functional marketing teams.
- Customer Value Proposition (CVP) Development: Ensure partners maintain an attractive CVP by optimising selection, pricing, and service levels.
- Expansion & Roll-outs: Own the execution of new site roll-outs, mapping coverage gaps to secure the successful expansion of partners’ footprints.
- Internal Advocacy: Represent Deliveroo across your partner’s organisation while ensuring internal stakeholders are aligned to hit joint targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements & Qualifications
Our ideal candidate will bring strong expertise in some of these areas while remaining curious to grow in others:
- Commercial Depth: 4–5 years of experience in account management or commercial roles, with preference for grocery or retail sectory expertise.
- Data Fluency: Proficiency in analysing data to distill insights into clear, actionable recommendations for growth.
- Partner Obsession: A proven track record of building effective relationships across organisation levels.
- Strategic Agility: Ability to create high-impact strategies to drive joint business growth and test new ideas rapidly.
- Collaborative Mindset: A strong team player who can motivate and work effectively in dynamic, high-growth environments.
Why Join Us?
At Deliveroo, you’ll contribute to meaningful work that solves real-world problems in a three-sided marketplace that is constantly evolving. We’re food lovers, problem solvers, community builders—and more—united by a shared mission to make things better.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you can expect here:
- 🔧 Make a visible impact every day – Your work directly improves experiences for customers, partners, and riders.
- 🌱 Learn fast in an entrepreneurial environment – Work at pace with autonomy and real responsibility.
- 🧠 Build a career, not just a role – Stretch your skills, develop expertise, and grow with the business.
- 🌎 Deliver together in an inclusive culture – Collaborate in values-driven teams that support how you work best.
Our hiring process is designed to be fair, assessing your strengths at every stage. The typical interview path includes 3–4 stages, with more details available here.
Our Global Structure
Deliveroo is now part of DoorDash, uniting teams with broader reach, scale, and ambition. Depending on your role, you may collaborate with colleagues, systems, and leaders across both DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity & Inclusion (DE&I)
At Deliveroo, we believe that a diverse workplace reflects the world around us and makes us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can thrive and belong.
We are committed to equality of opportunity and welcome candidates from all backgrounds, regardless of:
- Age
- Gender
- Ethnicity
- Disability
- Sexual orientation
- Gender identity
- Socio-economic background
- Religion or belief
If you’re excited about making a real impact in a fast-paced marketplace and growing your career with ambitious, supportive teams, we’d love to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location