Spotless Commerical Cleaning Ltd
Senior Account Manager
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Senior Account Manager
Full Driving Licence is Essential
- 5 days per week - Monday to Friday (with some weekend flexibility)
- 40 hours per week (available to work with flexible working hours is essential)
- Start time - Variable (to suit the needs of the business)
- Annual Salary - £40,000
- Company Vehicle and mobile phone provided
Location
Birmingham area.
Experience
- Supervisory/Management experience, minimum 6 months (essential)
Qualities (required)
- Reliable and trustworthy
- Energetic and enthusiastic
- Able to communicate effectively
- Happy to work individually or as part of a team
Benefits
- Stream - Access your earned wages before payday.
We're looking for a proactive and people-focused Senior Account Manager to support the delivery of exceptional cleaning services across a portfolio of client sites. This is a varied, hands-on role where you'll build strong client relationships, lead and develop cleaning teams, and ensure our high standards of service are consistently achieved. You'll have a team of 5 Account Managers that will report to you, where you will provide operational support and stepping in to manage sites when required.
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What You'll Be Doing
- Managing a portfolio of client sites, ensuring outstanding service delivery and customer satisfaction.
- Building positive, long-term relationships with clients and carrying out regular quality audits.
- Leading, coaching and supporting cleaning teams to achieve the highest standards.
- Acting as the first point of contact for your teams, managing attendance, holidays, site cover and day-to-day staffing matters.
- Supporting recruitment, onboarding, inductions and ongoing training for new and existing employees.
- Ensuring full compliance with Health & Safety procedures, including COSHH, risk assessments, RAMS, PPE and accident reporting.
- Monitoring stock, equipment and consumables to ensure sites are fully operational.
- Working alongside Account Managers to resolve client and staff issues, support investigations where required, and provide cover during periods of absence.
- Coordinating specialist cleaning projects and ensuring additional works are recorded for invoicing.
- Representing the business professionally at all times while promoting our company values and maintaining excellent communication with clients, colleagues and management.
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This is a hands-on operational role, and there will be occasions where you'll be required to carry out cleaning duties to support your teams and ensure service continuity.
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