Debenhams
Senior Account Manager - Home and Garden
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Senior Account Manager - Home and Garden
[Senior Account Manager – Home & Garden (Marketplace)]
At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams), alongside a dynamic marketplace model and a growing financial services division. We don’t stand still—we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.
We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers—people who bring fresh thinking, relentless energy, and the drive to make an impact.
Our vision: to be the great British digital department store—the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling this mission.
[About the Role]
Debenhams is looking for a Senior Account Manager to join our Home & Garden department on our Marketplace team. You will be part of a growing Account Management function focused on:
- Improving existing partner performance by driving them to adopt relevant seller-focused tools and services.
- Supporting new and existing sellers from launch to success, leveraging programs and tools to remove blockers and set them up for growth.
- Ensuring brand partners succeed on Debenhams.
You will report directly to the Community Director, with an associate and assistant reporting to you—an exciting opportunity for the team to grow further.
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[Your Team]
As an established and much-loved household name, Debenhams is evolving.
- Since 2021, we’ve transitioned as part of the boohoo Group, shifting to a primarily digital brand.
- Our high-street heritage informs our ambition, but our future is in digital innovation—driving traffic online while scaling internationally.
- The marketplace meets this mission: an agile, high-growth function that propels us forward.
[Your Responsibilities]
Here’s what you’ll be doing day to day:
Perform diagnostic analysis and identify business levers to grow partner and overall marketplace turnover. Build and improve scalable processes, implementing them in daily partner account management operations. Establish and monitor seller KPIs to ensure strong adoption of Debenhams’ best practices. Develop a personalised approach with key partners, creating stronger relationships and positioning Debenhams as a strategic growth partner. Liaise with the Business Development team to guide sellers through a 90-day joint success plan, helping them achieve their commercial goals.
You’ll also:
- Coordinate cross-functional seller growth projects, working with Legal, Finance, IT, Ecommerce, and B&M teams while managing tight deadlines for high-visibility initiatives.
- Contribute to the project delivery team’s methodology, updating knowledge bases and tools to support better outcomes.
- Agree and implement joint growth plans collaboratively with partners.
- Manage, train, and mentor your team—helping them develop in this dynamic workspace.
[Working with Us]
We thrive in a fast-paced, high-energy environment. Change is the norm—you’ll need to be adaptable and resilient.
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We encourage you to:
- Challenge the status quo, pushing boundaries and innovating.
- Try new approaches—we belong to those who are passionate, agile, and creative.
- Take ownership: we give our people freedom and autonomy to grow in their roles.
This isn’t a traditional workplace. It’s a collaborative ecosystem where every voice matters, and ambition is celebrated.
[More About You]
To succeed in this role, you’ll need:
- Experienced account/brand management professional with background in marketplaces (ideal), ecommerce buying/category management, or consulting environments—technical or strategic retail experience essential.
- A can-do entrepreneurial mindset: resilience, drive, and a willingness to get things done.
- Strong commercial and analytical skills, with a knack for proving ROI, developing strategies, and spotting growth opportunities.
- Decisive & agile—comfortable working at pace and thriving in dynamic environments.
- Outstanding interpersonal skills, with a proven record of building key partnerships at all levels (senior stakeholders, boardroom influencing).
- Team management experience, ideally in commercial, strategic, or account-facing environments.
- 5-7 years of experience in key account/brand management preferred, but don’t discount someone with transferable commercial or digital expertise.
- Experience in the Home & Garden sector (a plus).
Bonus attributes include:
- Project delivery experience, especially in ecommerce or digital marketplace formats.
- Experience with SME sellers—understanding their unique challenges and opportunities.
- Any exposure to merchant tools or scaling initiatives, such as marketing automation, inventory optimisation, or CRM strategies.
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