Airnow Technology
Senior Account Manager
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Company Description
Airnow Technology is not your typical IT reseller.
Yes, we’re a value-added reseller, but we’re also a people first business that believes great results come from great environments. We invest in our people, we support our communities, and we build long-term partnerships based on trust, not transactions.
We care just as much about how we do business as what we deliver
Role Description
We are seeking a driven and customer-centric Account Manager to join our growing team. This role is responsible for managing and developing a portfolio of clients, identifying opportunities for growth, and ensuring customers receive outstanding service across Airnow Technology's portfolio of solutions. The successful candidate will build strong, trusted relationships with decision-makers, understand customer business objectives, and work closely with technical and commercial teams to deliver value-led technology solutions.
Key Responsibilities
- Manage and grow a portfolio of existing customer accounts.
- Develop strong stakeholder relationships at all levels within client organisations; focussing on long-term, trusted customer relationships, not short-term wins.
- Identify cross-sell and upsell opportunities across IT hardware, software, cloud, cyber security, telecoms, and managed services offerings.
- Create and execute account development plans to maximise revenue and customer retention.
- Conduct regular business reviews and strategic planning meetings with customers.
- Work collaboratively with internal technical, operations, service delivery, and vendor teams.
- Prepare proposals, quotations, and commercial recommendations.
- Maintain accurate records of customer interactions, opportunities, and forecasts within the CRM system.
- Stay informed on market trends, emerging technologies, and competitor activity.
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What are we looking for?
- Proven experience working within an IT VAR selling cloud, cyber security, managed services, IT hardware, software, or connectivity solutions.
- Customer-first mindset; ability to create and maintain long-term customer relationships.
- Collaborative team player.
- Professional, credible, and consultative in approach.
- Strong commercial awareness with a relationship-led approach to sales.
- Energy, positivity and professionalism, you lift the room, not drain it.
- High integrity and alignment with a values-driven business.
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Why join Airnow Technology?
We believe work should be challenging, rewarding and human.
Our people benefit from:
- A genuinely people-first culture.
- Hybrid working with meaningful in-office collaboration.
- A leadership team that listens and supports.
- Clear progression and development opportunities.
- Investment in training and personal growth.
- Regular team events and shared experiences.
- A business that gives back, including support for schools, charities and communities.
- A workplace where family, wellbeing and balance actually matter.
Applicants must have prior experience working within an IT reseller / VAR environment.
Unfortunately, applications without this experience cannot be considered.
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