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Senior Account Manager
Senior Account Manager – Global Payments Solutions Join HSBC and fulfil your potential in a role that will take your career further.
We’re one of the world’s largest banking and financial services organisations, operating in over 50 countries and territories. By focusing on economic growth and business prosperity, we help individuals and organisations achieve their ambitions.
About the Role
We’re looking for an experienced Senior Account Manager to join our team in the Global Payments Solutions division. Your role will focus on delivering global client satisfaction across a portfolio of Global Payments Solutions clients, ensuring seamless domestic and international service experiences. You’ll act as the single point of contact for complex multi-jurisdictional queries beyond basic transactional support.
As an employee in the UK, you’ll benefit from tailored professional development opportunities, competitive remuneration, and a comprehensive benefits package, including:
- Private healthcare for all UK-based staff
- Enhanced maternity and adoption pay, along with return-to-work support
- Contributory pension scheme with generous employer contributions
Key Responsibilities
Your primary focus will be on managing the following aspects:
- Client Relationship Management
- Handle liquidity and cash management needs for a portfolio of:
- Global Network Banking clients
- Multi-National Corporations
- Local Corporates
- Maintain strong relationships with key decision-makers in Treasury, Finance, and local/regional organisations.
- Handle liquidity and cash management needs for a portfolio of:
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Revenue Growth & Client Retention
- Ensure revenue retention for your client portfolio.
- Identify growth opportunities and support your clients’ business expansion.
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Service Excellence & Risk Mitigation
- Champion Client Service Excellence across local and regional markets, including:
- Proactively identifying potential risks.
- Managing issues and escalations effectively.
- Champion Client Service Excellence across local and regional markets, including:
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Query Resolution & Client Engagement
- Monitor the completion of global queries and local service queries, ensuring alignment with HSBC standards.
- Maintain up-to-date knowledge of clients to deliver excellent experiences.
- Stay trained in cash management principles to mitigate risks and enhance client relationships.
Requirements
To excel in this role, you should possess:
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Linguistic Capacity (preferred but not essential):
- Fluent in Italian or Spanish, with strong negotiation and communication skills.
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Work Experience
- Proven track record in client-facing roles, with demonstrated ability to:
- Plan and prioritise your workload efficiently.
- Meet deadlines while maintaining quality standards.
- Stabilise, grow, and develop client relationships.
- Proven track record in client-facing roles, with demonstrated ability to:
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Technical & Business Skills
- Expertise in identifying customer needs and matching them with the right products, services, and solutions.
- Experience in addressing cash management challenges.
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Interpersonal & Stakeholder Management
- Strong collaborative mindset—able to build relationships with internal teams and external stakeholders.
- Tailor your communication approach based on the audience (e.g., senior executives vs. mid-level team members) for optimal engagement.
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Soft Skills
- Exceptional written and verbal communication.
- independence, adaptability, and problem-solving skills.
Why HSBC?
Diversity and inclusion define our organisation. We thrive on different perspectives and cultures, fostering an environment where everyone feels valued and empowered. At HSBC:
- We’re proud to be a Disability Confident Leader, ensuring our recruitment process is accessible to all.
- Career progression is supported through inclusive growth opportunities.
- Accommodations can be made during recruitment—get in touch with the Recruitment Helpdesk if needed.
If you’re ready to take your career to new heights, we invite you to apply and open the door to a world of opportunities in the financial services sector.
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