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Senior Account Manager Responsibilities
We’re looking for an experienced Senior Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts ✨
The Challenge
Drive revenue, upsell products, and provide key support to our top clients
Where You’ll Work
We operate a hybrid work model—2 days per week in-office at our fantastic office in Hove.
The Tillo Difference
We believe in giving back to our people because a business can’t grow without growing its team. Our workplace thrives on collaboration, trust, positivity, and learning.
As agents of change, we pioneered gifts, rewards, and incentives and lead the market in the UK & beyond, operating in North America, Europe, Australia, and India. ✈️🌍
Job Summary
We’re seeking a commercially-minded Senior Account Manager to:
- Grow and retain our existing customer base
- Own strategic accounts driving growth and shaping long-term partnerships.
- Collaborate across commercial, product, and technical teams by translating client needs into actionable opportunities while ensuring smooth customer experiences.
Key Responsibilities
✔ Account Growth
- Own and expand key accounts, meeting targets for retention, upselling, cross-selling, and revenue growth.
✔ Strategic Execution
- Develop and implement account plans aligned with business priorities and customer needs.
✔ Pipeline Development
- Identify and close upsell/cross-sell opportunities in existing accounts, building a strong commercial pipeline.
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✔ Stakeholder Trust
- Build and nurture relationships with senior clients, becoming a trusted advisor for customers.
✔ Negotiation & Retention
- Lead contract renewals and commercial negotiations to ensure value for both parties.
✔ Technical Partnerships
- Work closely with API onboarding, integration, and product teams to enhance client offerings.
✔ Customer Advocacy
- Act as the internal voice of the customer, influencing product development and strategy.
✔ Performance Tracking
- Maintain high operational standards using CRM systems to monitor KPIs and opportunities.
Requirements
- Proven experience in B2B Account Management, preferably within:
- Gift card & rewards industry
- SaaS, payments, or fintech
- Track record of account growth and revenue expansion
- Strong commercial negotiation skills with senior stakeholders
- Prolific communication & presentation skills (virtual & in-person)
- Ability to translate technical products into clear customer value
- Data-driven decision-making with strong analytical skills
- Highly organised, proactive, and adept at multi-tasking in a fast-paced environment
What Success Looks Like
- ⭐ High customer retention across your portfolio
- 📈 Consistent revenue growth from key accounts
- 🤝 Enduring client relationships at leadership level
- 📊 Transparent account plans & pipeline visibility
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Benefits
🤝 Culture & Flexibility
- Autonomy & trust in your work
- Close-knit team working in a hybrid setup
- Motivational and innovative work environment
💼 Work/Life Balance ✔ 26 days of annual leave (plus a bonus birthday day 🎂) ✔ Birthday celebration ✔ Private medical insurance via Vitality ✔ Employee earnings incentive plan
🎁 Wellbeing & Perks
- Discounted shop access for Tillo products/gift cards
- Free monthly breakfasts, drinks, snacks & events
- Entitlement to Team Learning & Development budgets
💼 Modern Work Essentials
- Cutting-edge ** equipment** (laptop, monitor, keyboard, mouse)
- Anniversary gift rewards
About Tillo
Tillo transforms gifts, rewards, and incentives into simple, efficient, and profitable solutions through API integration.
- 🌐 Serves 37+ markets & 25+ currencies
- 💰 Processes billions in transactions annually
- 🚀 Backed by Tenzing, setting the global standard for digital gift card infrastructure.
Diversity, Equity & Inclusion Statement
We’re committed to a diverse, inclusive workplace where everyone feels valued and respected. Applications are welcome from all backgrounds—age, disability, gender, race, sexuality, religious beliefs, marital status, or any other defining factor.
📢 If you need a reasonable adjustment at any stage of the recruitment process, please let us know—we’re happy to accommodate.
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