Northern Trust
Senior Account Manager, Securities Lending
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Senior Account Manager – Securities Lending (EMEA)
About Northern Trust
Northern Trust (Nasdaq: NTRS) is a global leader in innovative wealth management, asset servicing, asset management, and banking services, guiding the world’s most successful individuals, families, corporations, and institutions.
Founded in 1889, we uphold three core principles that define our success:
- Service
- Expertise
- Integrity
With 135 years of financial experience and over 24,000 partners, we serve our clients through cutting-edge technology and exceptional service.
Role & Department
The Securities Lending team is seeking an experienced Senior Account Manager to strengthen our account management operations in EMEA.
The ideal candidate will:
- Serve as the primary point of contact for a dedicated Securities Lending client base.
- Drive high-quality client engagement while identifying revenue growth opportunities.
- Demonstrate deep knowledge of Securities Lending and confidence in face-to-face presentations.
Key Responsibilities
- Client Account Management
- Act as the lead contact for client correspondence, resolving issues and delivering tailored service reviews.
- Lead revenue opportunities while maintaining strong client relationships through structured meetings and communication.
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Collaboration with Relationship Management
- Work with internal teams to manage complex client relationships, including handling day-to-day queries, reporting, and compliance.
- Support business development by coordinating client presentations, meetings, and follow-ups.
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Client Onboarding & Maintenance
- Oversee the accurate setup and maintenance of client profiles in internal systems.
- Coordinate with stakeholders to ensure tasks meet deadlines and quality standards.
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Issue Resolution & Process Improvement
- Develop action plans for client requests while ensuring compliance and seamless execution.
- Identify service efficiency enhancements and drive proactive improvements.
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Judicial Subject Matter Expertise
- Serve as the primary point of reference for colleagues on Securities Lending processes, regulations, and practices.
Skills & Qualifications
Required:
- Proven experience in client servicing within the financial sector.
- In-depth knowledge of Securities Lending, including participant frameworks, lending policies, and regulatory requirements.
- Strong analytical and problem-solving skills with the ability to think strategically.
- Advanced Microsoft Office proficiency (Excel, Access, PowerPoint, and Power BI).
- Ability to create and deliver high-quality content, including presentations, RFPs, and client-facing materials.
- Experience in explaining complex financial concepts to clients, both verbally and in writing.
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Work Authorization
Candidates must have the right to work in the United Kingdom at the time of application and for the duration of employment. Northern Trust cannot offer visa sponsorship for this role.
Working with Us
At Northern Trust, our collaborative and flexible culture prioritises innovation and professional growth. We offer:
- A stable, finance-driven environment committed to long-term success.
- Encouraged career mobility and mentorship from senior leadership.
- A dedicated lineage (corporate citizenship) programme, fostering global employee engagement in community initiatives.
- Open access to inclusive workplace policies and continuous support for all partners.
Reasonable Accommodations
Northern Trust is committed to inclusivity and may provide adjustments to individuals with health conditions or disabilities. For accommodation requests, contact: MyHRHelp@ntrs.com.
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