Uber
Senior Account Manager, Uber Eats, UK
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About The Role
Uber Eats is looking for a Senior Commercial Account Manager to own some of the most valuable partnerships for Uber Eats in London - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence, and problem-solving. You should be comfortable in an all-hands-on-deck environment, love solving problems, thrive in a start-up culture, and above all be passionate about our restaurant partners.
This role sits within the London team and is responsible for the growth and experience of top local brands in the region, helping them to flourish on our marketplace with an unbeatable experience. These restaurants will typically have between 1-20 store locations and are likely to drive outsized customer preference to Uber Eats due to the strength of their brand and offering. There will be no shortage of challenges and opportunities to throw yourself into!
What You'll Do
- Commercial Management: Lead commercial discussions with top partners to build sustainable long-term partnerships.
- Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (e.g., delivery-only kitchens) or growing same-location sales (e.g., effective marketing, menu optimization).
- Demand generation: Generate increased demand onto the app by working with Marketing and Consumer Ops to improve our brand strength and customer funnel, from more top-of-mind awareness to increased conversion on purchase decisions.
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it.
- Analysis: Quantify everything you do. Utilize data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
- Build tools and processes: Use your analytical ability combined with operational rigor to build tools and processes to drive forward partnership KPIs. Identify gaps in our current processes and build tools to maximize your impact.
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g., Central Operations, Community Operations) to solve problems and ensure that feedback received is utilized in improving our product and operations.
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Who You'll Be
- Experience & Track Record: At least 3-5 years of professional experience, ideally featuring previous customer-facing experience at the executive level and a proven track record of outperforming metrics-based business goals.
- Strategic Project Management: Exceptional project manager capable of developing detailed joint business plans with large local partners and consistently delivering above expectations.
- Data-Driven Judgment: Confident in making data-led decisions and using sound business judgment to drive outcomes.
- Communication & Presence: Strong executive presence with exceptional verbal and written communication skills.
- Execution & Drive: A resourceful, fast-moving "go-getter" with a willingness to hustle, roll up your sleeves, and get in the weeds with high-value partners.
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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