Leeds City Council
Senior Administration Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Administration Assistant
Senior Administration Assistant
Post: Senior Administration Assistant Grade: B3 Salary: £26,403 - £28,142 per annum Hours: 37 per week Contract: Permanent
Location: Role based at Merrion House, Leeds, with potential on-site work across other council locations
About the Role
As a Senior Administration Assistant, you will support Leeds City Council by providing vital administrative services for the most vulnerable children and adults in the city.
This is a customer-facing role in the Duty Advice Team, supporting statutory safeguarding responsibilities for Children & Families.
Key aspects of the role include:
- Answering and redirecting high volumes of incoming enquiries (calls, emails, etc.).
- Aggregating, recording, and retrieving data from council IT systems.
- Providing front-line administrative support during emergency safeguarding situations.
- Collaboration with Social Work teams, professionals, and external partners.
- Confidential handling of emotive and sensitive information with adherence to strict Information Governance and Data Protection standards.
Your emotional resilience will be vital due to the nature of the work. Hybrid working will follow training completion post-onsite induction at Merrion House.
What We Expect From You
Core Competencies
- Exceptional interpersonal and communication skills – ability to interact with a diverse range of individuals (kollegaux, public, third-party agencies) via verbal (in-person, phone calls) & written channels. Expertise in handling varied, sometimes sensitive information.
- Collaborative team engagement – experience in working with and contributing to cross-departmental team culture, offering ideas to improve existing practices.
- Self-starter mindset – independent ability to meet deadlines and troubleshoot problems amidst structured plans.
- Technical proficiency – familiarity with council IT systems, spreadsheets, and databases for data management.
- Commitment to customer care – proven ability to deliver high-quality service excellence and navigate conflict resolution (e.g., challenging enquiries and frustrations).
About Leeds City Council
- Leading employer in West Yorkshire (over 14,000+ staff).
- Aims to attract and nurture talent aligned with its core values and vision.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits for You
- Competitive salary covering £26,403-£28,142, with entitlement to 25 days’ annual leave + statutory holidays.
- West Yorkshire Pension Scheme with generous employer contributions.
- Hybrid working (with service-dependent flexibility as workload demands).
- Career progression opportunities including professional development plans and training.
- Employee Wellbeing Programme to support physical, mental, and financial health (e.g., discounts on local services, fitness support).
Responsibilities
Workstream Duties
- Duty & Advice / Domestic Violence Front Door (DV FD):
- Deliver high-standard front-line administrative support to Children & Families Duty & Advice Team to ensure a professional, compassionate, and responsive response.
- Manage confidential safeguarding enquiries (phone/emails) and funnelling calls to the Social Work Duty & Advice Team as appropriate, ensuring escalation protocols are followed.
- Maintain a comprehensive database of client needs, processes, MARAC/DRAM (Multi-Agency Risk Assessment Conference/Domestic Violence Risk Assessment measures) cases, and related referral pathways.
Shared Services Responsibilities
- Handle numerical/alphabetised administrative tasks with precision (checking data, enter data accurately).
- Evenly distributed workload self-management. Assess problem areas and propose sustainable resolutions.
- Support and induct new colleagues. Provide initial guidance before referrals to manager.
- Data-driven reporting. Collect and aggregate information into clear insights and reports as required.
- Legal, financial, operational compliance (audit, confidential, child care safeguarding, local authority policies).
Team & Cultural Alignment
- Build and maintain professional relationships with colleagues (including senior management), Members of the public, voters, and partner agencies.
- Flexible mobility across multiple Leeds City Council sites as required.
- Preventative and proactive culture challenger – identify κ opportunities for efficiency gains.
- Commit to approved appraisal/training sessions for knowledge updates across medication, policy shifts, and systemic workflows.
- Equal Opportunities & Anti-discrimination Advocacy:
- Champion Leeds City Council’s DEI values, ensuring compliance with policies around anti-bullying, anti-harassment, inclusive safeguarding frameworks, and racial equity.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Flexibility Requirements
Provision of the role assumes observance of Council’s Flexibility Protocol.
Qualifications & Technical Requirements
Essential:
Able to demonstrate:
- Numeracy & Literacy Skills (qualification or equivalent proof).
Ultimate Assets:
Technical proficiency in Microsoft Office Suite & Leeds City Council IT systems.
Personal Specification: Assessment Focus
Skills & Behaviours (Critical for Shortlisting)
Apply through:
- Application Form (emphasising fulfilment of essential requirements).
- Assessment/Interview phase (may include tests).
Essential Skills:
- Interpersonal & Communication – broad stakeholder engagement.
- Leadership through alignment – contributing ideas for team/process improvement.
Essential Knowledge:
- Council systems for information retrieval and retrieval accuracy.
Essential Experience:
- Prioritisation of tasks, maintaining adherence to deadlines.
- Customer service excellence with focus areas such as heightened support needs.
- Managing potentially sensitive scenarios stably.
Behavioural & Cultural Fit:
- Continuous improvement attitude.
- Adherence to Leeds City Council’s Equality & Diversity Policies.
- HS&E compliance understanding.
- Willingness to engage with performance development programs.
Desirable Requirements:
- Familiarity with safeguarding frameworks and interventions (enhancing relevance).
How to Apply
- Complete the online application form → fully assist our selection team.
- Use official guidance notes.
Additional Support
For informal enquiries or further details, contact Anisha Amin (Administrative Supervisor): 📞 0113 378 9651
Diversity & Inclusion practitioners needed.
- We invite and encourage applications from underrepresented groups: women, disabled recruiters, carers, veterans, LGBTQIA+, BAME colleagues, and care-experienced candidates.
- This role is based in the UK. Right to Work standards apply (EU/UK passport, settled status, competing UK visa routes).
Note: Reaching governmentiana sponsorship (£41,700+) or other criteria for Skilled Worker visas sought discourageunts prior to online submission.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location