Ramsay Health Care UK
Senior Administrator
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Senior Administrator
Location: Rowley Hall Hospital, Stafford Hours: 37.5 per week
About Rowley Hall Hospital
Rowley Hall Hospital, a Georgian listed building nestled within five acres of Rowley Park, has been a leading private hospital in Staffordshire since 1987. Part of Ramsay Health Care UK, the UK’s premier independent healthcare provider, the hospital delivers high-quality healthcare to patients through health insurance, self-funding or NHS choice, including e-referral access.
The Role
We are seeking an experienced Senior Administrator to join our team and support the optimisation of Outpatient capacity and clinic utilisation at Rowley Hall Hospital.
Key Responsibilities
- Collaborate with Senior Leadership Team (SLT), Head of Departments (HODs), and consultants to maximise Outpatient capacity and scheduling utilisation.
- Coordinate clinic management, ensuring seamless delivery of:
- Outpatient (OP) appointments
- OP procedures
- Admissions
- Revenue targets
- Drive the growth of Self Pay and Insured Outpatient activities across our sites.
- Design and execute bespoke clinic schedules per consultant, adding new online private appointment availability while maintaining optimal new-to-follow-up ratios using data-driven appointment allocation.
- Strengthen cross-functional partnerships with SLT, medical secretaries, and consultants, ensuring cultural engagement does not compromise appointment target delivery.
- Optimise consultant PMI (Provision of Medical Information) profiles and engagement to improve utilisation efficiency.
- Negotiate additional staff and consultant capacity to address short-notice cancellations or demand spikes, ensuring meeting utilisation mandates.
- Monitor and troubleshoot e-Referral Service (e-RS) and RTT (Ready, Willing & Able) pathways in collaboration with the Outpatients bookings team, proactively resolving issues.
- Identify and implement administrative process improvements that boost efficiency and performance.
- Compile and update the annual Consultant Directory to reflect current service information.
- Ensure all patient-facing displays align with clinical and commercial objectives, maintaining professional standards.
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Essential Requirements
- Proven experience in hospital administration, including electronic booking systems.
- Strong customer service background with experience managing relationships between patients and consultant stakeholders.
Desirable Traits
- Experience applying analytical skills to healthcare scheduling challenges.
- Clinic scheduling expertise within NHS or private healthcare environments.
- Hands-on experience with consultant profile management and appointment logistical optimisation.
Benefits
Health, Wellbeing & Financial Security
- Private Medical Cover (expandable to partner + dependants).
- Discounted Bupa Dental Insurance.
- Life Assurance coverage (up to 3x base salary in the event of death in service).
- Private pension plan: 5% employer matching after qualifying service period.
- Employee Assistance Programme for personal and professional support.
Work–Life Balance
- 25 days annual leave + bank holidays, with the option to buy/sell additional days.
- Flexible shift patterns where feasible.
- Family-friendly policies: Enhanced parental leave.
- Volunteer leave: Recognition for causes relevant to your interests.
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Career Development & Recognition
- Ramsay Academy training: Investing in your professional growth.
- Colleague recognition programme to celebrate vital contributions.
Lifestyle & Everyday Perks
- Access to broad-ranging discounts through our staff benefits platform.
- Cycle2Work scheme for sustainable transportation.
- Subsidised staff restaurant and on-site parking where available.
About Ramsay Health Care UK
Since 1964, Ramsay Health Care UK has been a cornerstone of independent healthcare. With 60+ years’ experience, we operate within 11 countries, employing 77,000+ staff to support over 8 million patients annually. At the heart of our culture, "Our employees are Ramsay", focused on delivering exceptional care through the "Time to Care" ethos. A respected NHS partner and leading care provider, we foster a positive, "can-do" environment, where talent equals opportunity.
We are dedicated to equality, diversity, and inclusion, alongside enhanced DBS clearance for all roles. Our commitment to safeguarding adults, children, and young people extends to staff training and ethical responsibilities.
Ramsay is proud of its support for the UK’s Armed Forces and Reservists, holding the Silver Award—highlighting our commitment to the MOD’s Armed Forces Covenant. We also emphasise transparency, innovative safety leadership via "Speak Up for Safety", and inclusive community care.
"We care. It’s more than what we do; it’s who we are."
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