Provide Community
Senior Administrator
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Main area Administration Grade
Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 828-PROVIDE4155
Employer
Provide CIC
Employer type: NHS
Site: Kestrel House
Town: Chelmsford
Salary: £25,760 - £27,476 pa
Salary period: Yearly
Closing: 20/07/2026 23:59
Job Overview
Joining an established administration team, the post holder will provide comprehensive, professional and effective administrative support. The post holder must display a considerable degree of initiative, possess good judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.
The post holder will be required to work independently using initiative, and applying a high degree of confidentiality to all of their work, whilst ensuring clear communication with all services, teams and colleagues.
Applicants will have previous administrative experience, including excellent typing skills including audio typing and working in a healthcare setting; experience of using IT systems like SystmOne or relevant IT Skills and be able to work on own their initiative with minimal supervision.
Main duties of the job
- Providing comprehensive administrative support for clinicians and medical staff eg; High quality production of patient records/correspondence using audio typing skills.
- Specialist knowledge of a clinical service area or range of services supported by the Administration Support Team.
- Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
- Data inputting into clinical and administrative systems and ensuring data quality/accuracy.
- Use of SystmOne.
- Producing standard reports from databases.
Audio Typing
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
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Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Detailed Job Description And Main Responsibilities
- Providing comprehensive administrative support for clinicians and medical staff. Typing of clinical letters.
- Generic office based duties eg post in/out, photocopying, scanning.
- Specialist knowledge of a clinical service area or range of services supported by the Administration Support Team.
- Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
- Producing high quality clinical letters/reports for patients and GPs.
- Data inputting into clinical and administrative systems and ensuring data quality/accuracy.
- SystmOne, Microsoft office.
- Producing standard reports from databases.
- Responsible for following standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
- Responsible for ensuring sufficient levels of stationery and stock available within clinical areas and reporting to Team Leader.
- Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
- Providing cover for others within the Administration Support Team, including ad hoc requests to cover reception desks.
- Audio typing.
- Any other tasks as required that are commensurate with the role as delegated by Team Leader.
Person specification
Work Related
Essential criteria
- 2 years administrative experience
- Proven ability to manage busy workload and general administrative support
Desirable criteria
- 2 years administrative experience
- SystmOne knowledge
Qualifications
Essential criteria
- NVQ or equivalent
- Admin experience
Desirable criteria
- Training in Microsoft office to intermediate level
Experience
Essential criteria
- Proven experience in office environment
Desirable criteria
- 2 years administrative experience
Further Information
How will we contact you?
All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails. As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager. If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.
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Checking progress on your application?
To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing Date
Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.
COVID-19 Vaccination
Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
Work Trials
Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.
We are committed to equal opportunities, flexible working practices and the National Living Wage.
Successful Applicant
You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
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