East and North Hertfordshire Teaching NHS Trust
Senior Administrator - Pre-operative Assessment Service
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About the Role
We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
These roles will form part of the pre-operative surgical team, proactively contacting patients in advance of surgery through the Waiting Well initiative. The postholders will work closely with waiting list teams, POA nurses, and administrative colleagues to ensure patients are clinically and administratively ready for surgery and appropriately scheduled.
As a member of our team, you will provide a quality service that supports our high standards of patient care.
Responsibilities
- Coordinate patient appointments, reception, and serve as a reference for staff and patients.
- Develop yourself and junior colleagues.
- Cross site working between New QEII and Lister will be essential.
Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.
Core Values
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
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Key Responsibilities
- The successful candidate will be responsible for maintaining the administrative organisation of the service.
- Support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.
- Work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.
About Us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
Our Hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
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We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
Flexible Working
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact Information
For further details or informal visits, contact:
- Name: Hayley Williams
- Job Title: Service Manager
- Email Address: Hayley.Williams5@nhs.net
- Telephone Number: 07972886242
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