The City of Edinburgh Council
Senior Advice Officer - City Chambers
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Senior Advice Officer – Household Support & Advice Team
Location: City Chambers, City of Edinburgh Salary: £40,501 – £47,639 per year Hours: 36 per week
About the Role
Are you an experienced adviser, skilled in money and/or welfare rights advice?
We are seeking two Senior Advice Officers to join a collaborative team dedicated to preventing poverty, fostering community partnerships, and improving accessibility to vital services.
Core Responsibilities
You will provide specialist casework across money and welfare rights, aligning with Type III of the National Standards for Information & Advice Providers. Key duties include:
- Offering a person-centred, outcome-focused intervention across all age groups, focusing on tackling inequality, alleviating poverty, and maintaining tenancies.
- Working closely with Council colleagues, creditors, DWP, Social Security Scotland, voluntary sector organisations, statutory services, and NHS provision.
- Supporting locality-based colleagues and service users to maximise impact and accessibility of advice services.
- Developing integrated interventions that align with the Council’s prevention and early intervention approaches for poverty, financial hardship, and homelessness prevention.
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Collaboration and continuous professional development are core to this role.
Key Requirements
- Demonstrated expertise in money and welfare rights advice within an advice sector context.
- Proven track record of delivering outcome-focused, person-centred support.
- Strong interpersonal and communication skills, coupled with the ability to establish rapport with diverse service users.
- Commitment to shared learning and professional development.
- Commitment to adhering to the Council’s Our Behaviours: Respect, Integrity, and Flexibility.
A Basic Disclosure will be required prior to a formal offer of employment.
Benefits & Opportunities
- Commitment to Equality, Diversity & Inclusion: We actively encourage applications from women, minority ethnic groups, people with disabilities or neurodivergent individuals, care-experienced people, carers, and LGBT+ individuals.
- As part of our inclusivity initiative, applicants who are care-experienced and meet the minimum criteria will be guaranteed an interview.
- Developing Your Career: Ongoing training and professional growth in a supportive environment.
- Work-Life Balance: Flexible working arrangements available.
- Employee Support: Access to counselling services, mental health support, occupational health, and listening services.
- Reasonable Adjustments: Support ensure a welcoming and accessible recruitment process, including interviewing arrangements.
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Contact & Next Steps
For further enquiries, please email mark.upward@edinburgh.gov.uk.
Job Resources
About the City of Edinburgh Council
Our Vision & Values
We are Scotland’s vibrant capital city, and our council delivers essential services to over 500,000 residents. With a diverse range of opportunities across sectors, we seek passionate, dedicated individuals to contribute to our mission of providing outstanding community support.
- Our Behaviours: Respect, Integrity, and Flexibility underline our culture, emphasising respect, accountability, and adaptability.
- Inclusive Workplace: We act as a Disability Confident Employer, ensuring fair opportunities for all applicants.
We welcome applications from all backgrounds and encourage you to share your unique perspective.
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