BCG Platinion
Senior AI Tech Architect - Salesforce/CRM - London | BCG Platinion
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Senior AI Tech Architect - Salesforce/CRM - London | BCG Platinion
Senior AI Tech Architect – CRM & Enterprise Solutions
At Boston Consulting Group (BCG) Platinion
About BCG Platinion
BCG Platinion unlocks digital potential for clients through advanced technology solutions. Headquartered globally with offices spanning Asia, Europe, and the Americas, we deliver Architecture, Cybersecurity, Digital Transformation, Enterprise Applications, and Risk Management. Our mission is to push boundaries, overcome technical challenges, and drive transformative change—from strategy to implementation.
With origins in Germany (2000) and a major expansion in North America (2014, including the acquisition of MAYA Design), we combine leading tech expertise with business innovation to help organizations navigate and excel in an evolving digital landscape.
The Opportunity
Transform the way clients engage with technology—not just managing complexities, but shaping industries through AI-driven CRM, enterprise solutions, and digital frameworks. As a Senior AI Tech Architect, you will:
- Define and design core enterprise CRM strategies aligned with business goals.
- Lead the press-on-full-speed transformation of CRM platforms (Salesforce, Dynamics, Oracle, etc.) into unified digital ecosystems.
- Guide first-of-their-kind synthetic CRM-enabled future states to modern, efficient business workflows.
- Work with strategic executives and business units to turn abstract goals into technical precision, from concept to operational realization.
BCG Platinion seeks you: detail-innovator, table-stakes thinker, and build-fire expert—those who bridge gaps between strategy and execution.
What You’ll Do
You’re the backbone of tech-driven value, guiding businesses toward end-to-end CRM futures.
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Core Responsibilities
You will:
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Archive Legacy, Redefine Potential Consult on CRM-driven growth strategies, integrating sales, service, & marketing flows into unified digital experiences.
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Multi-Platform Mastery Evaluatemodern CRM (Salesforce, Dynamics, Adobe Commerce) and how-to-handle integrations with (ERP, Data Lake, Power BI, messaging systems).
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Architect for Scale Lead the integration refactoring of legacy systems, with expertise in:
- Strangler patterns for phased system displacement
- Enterprise-grade commerce cloud (Salesforce Commerce Cloud, SAP Hybris, etc.)
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Strategize, Govern, and Transform Translate CRM tech into business merits (marketing scalability, sales efficiency, service agility) for CEO-level audiences. Own the roadmap: → Govern build-buy-harnessing decisions → Assist client executive buy-in (e.g., CIO/CTO) → Deliver Proof-of-Concept (PoC) systems and batteries.
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Spearhead Complex Transformations Lead ERP-CRM integrations, aligning evolution with business to unlock real-time customer insights, personalization, and system-scale armada perfection.
Who You Are
Ideal candidates bring 10+ years’ hands-on experience in IT architecture with deep dives into (CRM) and willingness to push frontiers beyond.
Qualifications & Capabilities
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CRM Core Competencies
- Proven experience on Salesforce, Dynamics 365, IBM Watson CRM, SAP CRM, and Oracle CX.
- Well-reviewed community contributions (e.g., postings, conferences, or open-source transplantations for CRM frequency).
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Integration Dynamo Build robust architectures with Lego-blocks of ERP, Data Lakes, APIs, and lethal beste practices: real-time processing (Kafka, MQ), orchestration (Enterprise Scheduler, OpenShift), and best-of-breed microser/programmed integrations.
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Cloud and Lean Technologies Advanced CI/CD & Kubernetes, as well as lightweight platforms for granular automation.
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The Good Side of Legacy Thrives in a world of:
- Complex discovery sessions
- Refactoring legacy solutions with degraded performance and systems overload scenarios
- Clients’ realization that, "hey, we’ve got a truly messy system."
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Specialized Orchestration .next-level experience in Omnichannel CRM/API pipelines and big-data-driven choice-making.
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Communicator / Navigator Leader
- Crack parallel-based multi-team decision-making (client, development, arch.), jellyfinding between filesonic forces.
- Wireframes revit for all-level execs; a natural arc from city-officer action-relay.
Diversified Perspectives
- Design history with customers, metrics, and technologies
- Education for complex lean Michaelis systems or maths-pursuits (industrials, medicals, B2C).
- Certifications preferred (e.g., public cloud mastery, Salesforce Gold/Platinum Accrediation).
BCG’s Values & Culture We encourage an engineer-oriented mindset, combining academic foundations (maths, IT, economics) with grace under pressure. We look for someone who:
- Thrives in high-velocity teams
- Works across customers, innovation, and technical efforts as though it’s one war.
- Balances causal architectural reasoning with putting boots on ground.
Career Potential
BCG Platinion is infamous for one-to-one case of technicals becoming category leaders. Ownership starts here.
Join the cloud of our engineers and design the future of the enterprise.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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